Mortgage Loan Liaison & Operations Specialist

Leaders Credit Union; Jackson (TN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Vacation time

Sick time

401k options

Profit sharing

Job summary

Leaders Credit Union in Jackson, TN is seeking a Mortgage Loan Coordinator to support our mortgage team and assist members through the loan process.

The role focuses on member service as well as operational efficiency, coordinating documents, communicating status updates, and ensuring a smooth transaction from application to closing. The salary is accompanied by the benefits typical of a community-focused financial institution.

Qualifications

• Has 3 to 5 years of related experience.
• A two-year college degree or applicable specialized training.
• Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.)
• Must maintain a professional, courteous, and friendly atmosphere for members and co-workers.
• Must have very strong communication skills (both written and verbal).
• This position has significant work over the phone. Listening skills, documenting skills and organizational skills are a requirement.
• Must be self-motivated and driven.
• Must be comfortable receiving ongoing performance feedback and coaching.

Responsibilities

• Works directly with the Mortgage Loan Officers to provide support in various aspects of the mortgage process by gathering necessary documentation, reviewing information provided, and ensuring a smooth transaction between all parties involved in the loan process.
• Communicates regularly with members and internal operations team concerning updates on the status of the loan to give efficient and accurate service that is in-line with our Leaders Credit Union brand.
• Maintains courteous and professional atmosphere on both the phone and in-person meetings with our members and potential members.
• Tracks and coordinates timely delivery of correspondence to members and other third parties related to the processing of mortgage loans such as real estate agents and closing attorneys.
• Performs other job-related duties as assigned.

Skills

Microsoft Office Suite (Excel/Outlook/

Strong communication skills

Phone-based work

Listening and documentation

Self-motivated and driven

Willing to receive feedback

Education

Two-year college degree or specialized training

Tools

Microsoft Office

Job description

Leaders Credit Union in Jackson, TN is seeking a Mortgage Loan Coordinator to support our mortgage team and assist members through the loan process.

The role focuses on member service as well as operational efficiency, coordinating documents, communicating status updates, and ensuring a smooth transaction from application to closing. The salary is accompanied by the benefits typical of a community-focused financial institution.