Mortgage Operations Specialist — Flexible Back-Up

Tennessee-Housing-Development-Agency; Nashville (TN); On-site; USD 65,000 - 75,000; Full time

Job summary

The Tennessee Housing Development Agency in Nashville is seeking a Mortgage Underwriting Coordinator to provide flexible support across file intake, processing, underwriting and lender coordination to ensure production goals and compliance requirements are met.

Ideal candidates will review loan files for completeness and accuracy, apply FHA/VA/USDA and CFPB guidelines, communicate with lenders and internal staff, and adapt to changing workload and deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent GED is required.
• Three years of mortgage underwriting approval experience or quality control is required; five years preferred.
• Experience with government and investor guidelines is preferred.
• Recent experience in mortgage underwriting/compliance in a deadline-driven environment is required.

Responsibilities

• Backs up Mortgage Coordinators and Underwriting during high volume or absences.
• Adjust assignments to address pipeline deadlines and staffing changes.
• Review and validate loan files for completeness and compliance.
• Identify deficiencies and coordinate corrections with lenders or staff.
• Monitor loan pipeline activity and balance workload.
• Clear underwriting conditions and issue loan approvals.
• Serve as a resource for lenders on submission requirements and status.
• Communicate effectively with lenders and internal stakeholders to resolve issues.
• Cross-train and support other duties as directed.

Skills

Mortgage underwriting knowledge

Regulatory compliance (FHA/VA/USDA)

CFPB closing guidelines

Multi-tasking / time management

Strong communication skills

Detail-oriented

Microsoft Word

Excel

Lender coordination

Education

High school diploma or equivalent GED

Tools

Microsoft Word

Excel

Outlook

Job description

The Tennessee Housing Development Agency in Nashville is seeking a Mortgage Underwriting Coordinator to provide flexible support across file intake, processing, underwriting and lender coordination to ensure production goals and compliance requirements are met.

Ideal candidates will review loan files for completeness and accuracy, apply FHA/VA/USDA and CFPB guidelines, communicate with lenders and internal staff, and adapt to changing workload and deadlines in a fast-paced environment.