Mortgage (NQM) Servicing Manager

Stride Bank Na; Oklahoma City (OK); On-site; USD 70,000 - 100,000; Full time

Job summary

Stride Bank Na in Oklahoma City is seeking an NQM Operations Supervisor to build the infrastructure, documentation, and workflow for controlled, efficient NQM purchases and sales. The role focuses on mortgage processing, verification, and onboarding, ensuring accurate data handling and governance.

The position requires 7+ years in mortgage processing/operations, with strong organizational and communication skills, and the ability to master complex systems and reporting processes.

Qualifications

• 7+ years' mortgage processing, documentation and/or operations experience, required.
• Process design and implementation experience, required.
• Data management and reporting experience, required.

Responsibilities

• Builds and manages infrastructure for purchasing loans including, collateral tracking, documentation review, and servicing on-boarding.
• Manages purchases; checks documentation for funding and creates and sends funding request.
• Downloads and checks final documents.
• Tracks and manages collateral shipping.
• Downloads and standardizes pipeline files.
• Creates Selene boarding file and boarding documents, and manages weekly Selene/SPS boarding uploads.
• Manages cancellation documentation.
• Assists in the execution and documentation of loan sales by preparing, organizing, and communicating biweekly trades, confirming pricing with sellers, and sending documentation for execution.
• Assists in the underwriting and onboarding of new clients by managing counterparty onboarding, requesting vendor reviews, and gathering counterparty information.
• Prepares initial company overview.
• Coordinates with Banking division for account opening.
• Performs other duties as assigned.

Skills

Organizational skills

Systems mastery

Data manipulation

Reporting

Communication skills

Education

High School / GED

Tools

Selene/SPS

Job description

Job Details: Job Location: OKC-Gaillardia - Oklahoma City, OK, Position Type: Full Time, Education Level: High School / GED, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Day, Job Category: Banking, The NQM Operations Supervisor is responsible for creating and managing the operational processes for NQM Correspondent purchase and sales by building the infrastructure, documentation and workflow for controlled, efficient execution of processes.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Builds and manages infrastructure for purchasing loans including, collateral tracking, documentation review, and servicing on-boarding.
• Manages purchases; checks documentation for funding and creates and sends funding request.
• Downloads and checks final documents.
• Tracks and manages collateral shipping.
• Downloads and standardizes pipeline files.
• Creates Selene boarding file and boarding documents, and manages weekly Selene/SPS boarding uploads.
• Manages cancellation documentation.
• Assists in the execution and documentation of loan sales by preparing, organizing, and communicating biweekly trades, confirming pricing with sellers, and sending documentation for execution.
• Assists in the underwriting and onboarding of new clients by managing counterparty onboarding, requesting vendor reviews, and gathering counterparty information.
• Prepares initial company overview.
• Coordinates with Banking division for account opening.
• Performs other duties as assigned.

QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE

• 7+ years' mortgage processing, documentation and/or operations experience, required.
• Process design and implementation experience, required.
• Data management and reporting experience, required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Superior organizational skills.
• Ability to master systems and processes.
• Strong technical skills for data manipulation, reporting and control.
• Excellent verbal, written, and interpersonal communication skills.