Mortgage Loan Assistant

CCB Insurance Agency, LLC.; Oklahoma City (OK); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Chickasaw Community Bank (CCB) seeks a Mortgage Loan Assistant to support the loan application process for our mortgage sales team in Oklahoma City. The role includes administrative, processing, and prequal duties, with potential direct client communication to facilitate process needs.

This position is eligible for remote work for candidates residing in Texas or Oklahoma, with on-site work required for those within 60 miles of the corporate office.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of mortgage processing or lending experience preferred.
• Experience with loan documentation and banking procedures is a plus.

Responsibilities

• Support loan application process and administrative tasks.
• Coordinate between Mortgage Loan Officer and Mortgage Processor.
• Assist in prequal duties and document collection for loan files.
• Maintain notes in the Loan Origination System and ensure timely updates.

Skills

Customer service

Communication

Time management

Detail oriented

Education

High School Diploma

Associates or Bachelor's preferred

Tools

LOS

Job description

Job Location: Corporate Office - Oklahoma City, OK 73142

Mortgage Loan Assistant is responsible for providing support to our loan application process. The responsibilities of this position are to assist with the administrative, processing, and prequal duties of an assigned mortgage sales team. At times during the loan process, the Mortgage Loan Assistant may be directly communicating with the client and must be able to effectively facilitate specific process needs including receiving information that may be a potential sales opportunity for the assigned Mortgage Loan Officer.

This position is eligible for remote work for candidates residing in Texas or Oklahoma. Employees who reside within 60 miles of our corporate office or any bank branch will be expected to work on-site at a designated office location.

STATEMENT OF EXPECTATIONS

Chickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner
• Represent CCB with a high level of integrity and professionalism
• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures
• Knowledge of applicable bank software, programs, and procedures
• Demonstrate a willingness to adapt to changing business needs and deadlines
• Possess a work ethic that includes neatness and punctuality
• Exhibit a professional, business-like appearance, and demeanor
• Answer all voicemails and emails within 24 hours of receipt
• Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions
• Complete and attend all required CCB training
• Maintain satisfactory attendance
• Review new files within 48 hours
• Close all loans on or before expected closing date
• Keep accurate and updated notes on every loan file in our Loan Origination System

ESSENTIAL FUNCTIONS

• Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities to build a better life for our clients
• Act as liaison between Mortgage Loan Officer and Mortgage Processor
• Act as the liaison with group of established realtors (20-30) to allow Mortgage Loan Officer to concentrate on generating new business
• Review complex files; identify potential problems with loan applications and arrive at workable solutions prior to submission to Processing
• Monitor pipeline, including updating Mortgage Loan Officer on pipeline status and updating borrowers and builders on status of loan
• Watch for and prevent pipeline fallout
• Coordinate marketing to buyers, sellers, realtors and builders; assist in staffing Realtor/builder open houses and trade shows
• Coordinate the preparation of required loan documentation; review documentation for compliance with documentation requirements; coordinate the execution of loan documents; organize workflow for loan renewal; follow up with clients, insurance agents, Title Company and/ or attorney for missing loan documentation as necessary
• Effective file maintenance to resolve exceptions or any other documentation deficiencies along with actively managing outstanding exception items for compliance with Credit Policy

ADDITIONAL RESPONSIBILITIES

Perform other duties as assigned.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Normal office environment.

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity
• Frequent lifting (up to 10 pounds of paper supplies or minor office equipment)

PROFICIENCIES

• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Superior customer service skills
• Ability to multi-task and remain professional in a challenging environment with constant deadlines
• Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned
• Ability to work independently and as part of a team
• Ability to take initiative and prioritize tasks; excellent time-management, organizational, problem-prevention and problem-solving skills
• Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act
• Ability to work accurately with close attention to detail
• Ability to maintain confidentiality of sensitive information
• Ability to study and apply new information
• Advanced knowledge of the mortgage department’s Loan Operating System (LOS)
• Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers
• Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer
• Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills
• Must be self-motivated, assertive, and perform well in a team environment
• Must be organized and maintain a positive demeanor in all situations

ENVIRONMENT AND INTERACTION

Work areas are inside, in a climate-controlled environment, with moderate background noise. Position may involve occasional travel to branch locations. Position may involve exposure to potentially hazardous conditions (e.g., robbery).

Reports To: Mortgage Production Manager

EDUCATION AND EXPERIENCE

High School Diploma or equivalent required, Associates or Bachelor’s Degree preferred

Minimum of 2 years of mortgage processing or lending experience preferred