Mortgage Loss Mitigation SPOC - Foreclosure Alternatives

BSI Financial Services; Irving (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

BSI Financial Services in Irving, TX is seeking a Loss Mitigation Single Point of Contact to liaise between the loss mitigation operations team and borrowers to develop viable foreclosure-avoiding solutions.

Responsibilities include reviewing options with borrowers, coordinating with departments, and ensuring compliance with guidelines while maintaining thorough communications and timely closure of transactions.

Qualifications

• High school diploma or GED required; college degree is a plus.
• Prior collections or loss mitigation experience preferred.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Experience in call centers or mortgage servicing helps.

Responsibilities

• Communicates with loss mitigation borrowers and third parties to review options to avoid foreclosure.
• Familiar with FHA, VA, USDA, FNMA and FHLMC loss mitigation practices and procedures.
• Initiate contact with borrowers to follow up on forbearance plans and required documents.
• Respond to borrower inquiries regarding mortgage defaults and loss mitigation solutions.
• Demonstrate empathy and build trust with homeowners under financial hardship.
• Monitor pipelines to meet investor and insurer guidelines.
• Coordinate initial loss mitigation efforts with departments, counsel, and insurers.
• Handle escalated issues and inquiries about loss mitigation options and timelines.
• Communicate with attorneys or counseling agencies on loss mitigation efforts.
• Initiate and monitor account research; ensure compliance with policies.

Skills

Customer service

Problem solving

Time management

Communication

Teamwork

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Sagent mortgage servicing

Job description

BSI Financial Services in Irving, TX is seeking a Loss Mitigation Single Point of Contact to liaise between the loss mitigation operations team and borrowers to develop viable foreclosure-avoiding solutions.

Responsibilities include reviewing options with borrowers, coordinating with departments, and ensuring compliance with guidelines while maintaining thorough communications and timely closure of transactions.