Mortgage Loan Support Specialist

Finance of America; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time-off

Job summary

Finance of America is seeking a detail-focused Loan Support Associate to assist Loan Officers, drive timely document collection, and ensure accurate, submission-ready files. You will coordinate appraisals, monitor status in Salesforce and related systems, and act as a reliable liaison for borrowers and internal teams.

Minimum experience in mortgage loan origination and an active NMLS license are required. This role emphasizes strong communication, organization, and a customer-focused approach.

Qualifications

• Minimum 6 months of prior mortgage loan origination related experience.
• Active NMLS licensing is required.
• Excellent written communication and interpersonal skills.
• Proven computer proficiency and office software skills.
• Experience in a call center environment is preferred.
• Ability to work with automated Loan Origination Systems.

Responsibilities

• Support Loan Officers to increase production through front-end pre-processing.
• Collect and manage borrower documents and prepare submission-ready files.
• Send documents via DocuSign and monitor completion.
• Coordinate appraisal payments, scheduling, and follow-up.
• Maintain loan status in Salesforce, MCP, and trackers.
• Serve as a point of contact for internal teams and borrowers.
• Respond promptly to requests and keep stakeholders informed.

Skills

NMLS licensing

Customer service

Communication

Documentation

Time management

Call center experience

Education

High School Diploma or GED

Bachelor's Degree

Tools

Salesforce

MCP

DocuSign

Loan Origination Systems

Job description

Finance of America is seeking a detail-focused Loan Support Associate to assist Loan Officers, drive timely document collection, and ensure accurate, submission-ready files. You will coordinate appraisals, monitor status in Salesforce and related systems, and act as a reliable liaison for borrowers and internal teams.

Minimum experience in mortgage loan origination and an active NMLS license are required. This role emphasizes strong communication, organization, and a customer-focused approach.