Mortgage Loan Officer Assistant - Customer-Driven Support

United Community Banks Inc.; Tuscaloosa (AL); On-site; USD 51,577,000 - 68,053,000; Full time

Job summary

United Community Banks Inc. is seeking a Mortgage Loan Officer Assistant to support our Mortgage Loan Originator and sales team.

You will help move borrowers through the loan process with sales support, document collection, and end-to-end follow-through. Responsibilities include coordinating with processing and underwriting, maintaining the MLO database, handling communications, and ensuring compliance with FNMA/FHLMC, FHA, VA, and other programs.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience as a loan coordinator, loan originator assistant, or processor.
• Active NMLS license.
• Proficiency in Microsoft Office.
• Strong internet research skills and comfort using online tools.

Responsibilities

• Monitor loan files and ensure efficient, accurate processing through closing.
• Organize and track active loans as directed by the MLO.
• Obtain borrower applications and assist with pre-qualification.
• Deliver superior customer service to borrowers and partners.
• Complete and review required forms; collect documentation and fees.
• Submit files to underwriting and ensure compliance and accuracy.
• Manage inbound calls for the MLO and ensure professional communication.
• Maintain the MLO database and coordinate submissions to processing and closing.
• Assist with pricing scenarios and rate locks.
• Provide loan status updates to borrowers and maintain pipeline visibility.
• Learn and utilize internal mortgage technology and loan systems.
• Maintain strong working knowledge of FNMA/FHLMC, FHA, VA, USDA, and other mortgage programs.
• Follow all federal and state lending compliance guidelines.

Skills

Customer service

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Encompass

Mortgage Returns

Job description

United Community Banks Inc. is seeking a Mortgage Loan Officer Assistant to support our Mortgage Loan Originator and sales team.

You will help move borrowers through the loan process with sales support, document collection, and end-to-end follow-through. Responsibilities include coordinating with processing and underwriting, maintaining the MLO database, handling communications, and ensuring compliance with FNMA/FHLMC, FHA, VA, and other programs.