Mortgage Loan Support Specialist

EastRise Federal Credit Union; Taft Corners (VT); On-site; USD 60,747,000 - 67,509,000; Full time

Job summary

EastRise Federal Credit Union is seeking a Mortgage Lending Assistant in Williston, Vermont. This full-time role supports the Mortgage Origination Department with administrative tasks and front desk coverage from 8:30 AM to 5:00 PM. The position may require overtime based on service delivery needs.

Responsibilities include greeting members, managing the mortgage inbox, and coordinating with Mortgage Sales Managers and leadership. Strong organizational and confidentiality skills are essential.

Qualifications

• 1–3 years of similar or related experience (prep experience included).
• High school diploma or equivalent; NMLS active/required throughout employment is specified.
• Familiarity with Fannie Mae and Freddie Mac guidelines is preferred.

Responsibilities

• Greet and assist members with loan information; schedule and prepare borrowers for appointments.
• Manage Mortgage Inbox, respond to inquiries, assign online applications, and maintain templates and notifications.
• Provide administrative support to Mortgage Sales Managers and VP; coordinate equipment maintenance, supplies, forms, and disclosures; assist with Saturday scheduling and calendars.

Skills

Customer service

Administrative support

Multitasking

Bilingual (plus)

Education

High school diploma or equivalent

Tools

Loan processing software

Job description

EastRise Federal Credit Union is seeking a Mortgage Lending Assistant in Williston, Vermont. This full-time role supports the Mortgage Origination Department with administrative tasks and front desk coverage from 8:30 AM to 5:00 PM. The position may require overtime based on service delivery needs.

Responsibilities include greeting members, managing the mortgage inbox, and coordinating with Mortgage Sales Managers and leadership. Strong organizational and confidentiality skills are essential.