Mortgage Loan Support Specialist

The Money Store; New York (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

The Money Store in New York seeks a Sales Assistant to support the Branch Manager and Loan Officers in day-to-day operations, ensuring accurate loan information and a superior customer experience.

You will handle loan details, respond to inquiries, promote loan products, and maintain compliant processes. NMLS licensing is required and must remain in good standing.

This full-time position emphasizes teamwork, reliability, and meticulous data management to help us grow trusted lending relationships.

Qualifications

• Excellent verbal and written communication across phone, in person, and email.
• Able to manage multiple tasks and stay organized in a branch environment.
• Customer-focused with the ability to handle inquiries professionally.

Responsibilities

• Collaborate with Loan Officers to collect complete loan information.
• Deliver exceptional customer experiences.
• Maintain and analyze loan and lead data.
• Answer calls, track loan statuses, shipments, and resolve issues.
• Explain products and guide customers to the best option.
• Know all products and services offered.
• Follow general supervision and standard procedures.
• Handle non-routine assignments with longer timeframes.
• Engage in education to qualify for Loan Officer License.
• Maintain open communication and professional coworker relations.
• NMLS license required and must stay in good standing.

Skills

Telephone communication

Customer service

Organization

Team collaboration

Education

NMLS license

Job description

The Money Store in New York seeks a Sales Assistant to support the Branch Manager and Loan Officers in day-to-day operations, ensuring accurate loan information and a superior customer experience.

You will handle loan details, respond to inquiries, promote loan products, and maintain compliant processes. NMLS licensing is required and must remain in good standing.

This full-time position emphasizes teamwork, reliability, and meticulous data management to help us grow trusted lending relationships.