Mortgage Loan Support Specialist

Genesee Regional Bank; City of Rochester (NY); On-site; USD 40,000 - 46,000; Full time

Job summary

Genesee Regional Bank seeks a Mortgage Loan Originator Assistant to support the day-to-day sales functions of the Mortgage Loan Originator (MLO). The assistant acts as the main liaison among the MLO, sourcing agents, customers, vendors, and mortgage operations support.

You will handle pre-processing of mortgage files, coordinate communications, and assist with marketing materials and total expert usage, while staying up-to-date with bank policies and regulatory requirements.

Qualifications

• 3+ years of residential mortgage sales or processing experience
• Must have or be able to obtain an NMLS number and remain active with SAFE Act registration
• Strong knowledge of mortgage processes and regulatory requirements

Responsibilities

• Walk customers through the application process and follow up on outstanding items.
• Assist MLO with customer pre-qualifications as needed.
• Communicate with customers and prospects regarding rate inquiries, appointments, loan status, title, and related information.
• Pre-process conventional, government and portfolio mortgage files ensuring all components are in the file.
• Follow up on home buyer inquiries and application progress.
• Utilize Encompass and Direct Underwriting for data input and loan progress tracking.
• Prepare and process Cash +/pre-approvals and submit to underwriting.
• Schedule and confirm appointments and review documents with customers at application time.
• Communicate loan status to Realtors and inform attorneys.
• Maintain relationships with past customers and provide marketing support to MLO.

Skills

Mortgage industry knowledge

NMLS licensing

Customer communication

Mortgage file pre-processing

Education

High school diploma or GED

Associate’s degree preferred

Job description

Genesee Regional Bank seeks a Mortgage Loan Originator Assistant to support the day-to-day sales functions of the Mortgage Loan Originator (MLO). The assistant acts as the main liaison among the MLO, sourcing agents, customers, vendors, and mortgage operations support.

You will handle pre-processing of mortgage files, coordinate communications, and assist with marketing materials and total expert usage, while staying up-to-date with bank policies and regulatory requirements.