Mortgage Loan Support Specialist

Union Home Mortgage; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Union Home Mortgage is seeking a detail‑oriented Loan Officer Assistant to support the loan process in Houston, TX. You will handle initial applications, collect documents, and liaise with the Managing Loan Officer to move files toward contracts in a fast-paced environment.

The role requires 1–2 years in a basic loan officer assistant position, familiarity with Encompass LOS and MS Office, and strong multitasking, time management, and client‑service skills to deliver WoW service from first

Qualifications

• 1–2 years in a basic Loan Officer Assistant role.
• Proficiency with Encompass LOS and MS Office.
• Structured, detailed, and accurate in task execution.
• Ability to resolve client issues with good judgment.
• Capable of multitasking in a fast-paced environment.

Responsibilities

• Provide WoW service to all clients from initial contact through the contract received.
• Lead Follow Up.
• Document review.
• Collect client basic information, either over the phone or via the myUHM app.
• Request and review all necessary borrower documentation.
• Full review of borrower documents and follow-up on missing information.
• Maintain regular contact with the Managing Loan Officer on status of active files.
• Attend weekly huddle with LOA Team Leader and sales huddles.
• Initiate contact with new leads and realtors to set appointments with the Managing Loan Officer.
• Pull initial credit and provide a list of required documents for pre-approval and collect such documents.
• Add contract details to loan file when contract is received, including title company and realtor contacts.
• Manage Lead tracker with communication for Team Meetings.
• Double-check guidelines with UW helpdesk.
• Act as liaison between borrower and third parties (realtor, title company).

Skills

Structured approach

Attention to detail

Issue resolution

Time management

Multi-tasking

Client service

Tools

Encompass LOS

MS Office

Job description

Union Home Mortgage is seeking a detail‑oriented Loan Officer Assistant to support the loan process in Houston, TX. You will handle initial applications, collect documents, and liaise with the Managing Loan Officer to move files toward contracts in a fast-paced environment.

The role requires 1–2 years in a basic loan officer assistant position, familiarity with Encompass LOS and MS Office, and strong multitasking, time management, and client‑service skills to deliver WoW service from first