Mortgage Loan Support Specialist

CCM CrossCountry Mortgage, LLC; Coeur d'Alene (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K plan

Short-term disability

Job summary

CrossCountry Mortgage, LLC is seeking a Loan Officer Assistant in Coeur d'Alene, Idaho to support loan officers and processors and help maintain a positive customer experience. The role involves handling loan applications, disclosures, and documentation to facilitate timely closings.

You will work with the team on multiple loan types (conventional, FHA, VA, USDA, 203K, reverse) and use Salesforce and Microsoft Office to stay organized and responsive to customers.

Qualifications

• High School Diploma or GED required.
• At least 1 year mortgage-related experience.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office.
• Salesforce experience preferred.

Responsibilities

• Assist mortgage loan officers in daily duties.
• Review loan applications and disclosure packages.
• Create rate disclosure and re-disclosure packages and deliver to borrowers.
• Review loan files to identify deficiencies and coordinate with officers/processors.
• Clarify/correct information and obtain additional details as needed.
• Provide general clerical and phone support to loan officers/processors.
• Support lending and processing across stages as needed.
• Help manage pipelines for various loan types (conventional, FHA, VA, USDA, 203K, reverse).
• Deliver appraisals/valuations to borrowers and confirm receipt.
• Track outstanding items and ensure timely documentation.
• Coordinate with Title Company to schedule closings.

Skills

Customer service

Communication

Time management

Prioritization

Customer focus

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

CrossCountry Mortgage, LLC is seeking a Loan Officer Assistant in Coeur d'Alene, Idaho to support loan officers and processors and help maintain a positive customer experience. The role involves handling loan applications, disclosures, and documentation to facilitate timely closings.

You will work with the team on multiple loan types (conventional, FHA, VA, USDA, 203K, reverse) and use Salesforce and Microsoft Office to stay organized and responsive to customers.