Mortgage Loan Processor — Fast-Paced Closings & Client Service

Talentify; El Monte (CA); On-site; USD 28,000 - 43,000; Full time

Job summary

East West Bank is seeking a Loan Processor to review loan applications for completeness and accuracy, verify income, assets and liabilities, and serve as the primary contact for customers. The role requires coordinating with buyers, sellers, title companies and real estate agents to complete submissions and closings.

The ideal candidate has 5+ years of mortgage processing experience, proficiency with Encompass, and strong communication and organizational skills to ensure regulatory compliance

Qualifications

• Minimum 5 years of experience in mortgage loan processing.
• At least 5 years of computer experience, preferably with Encompass automated origination system.
• Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience.
• Excellent organizational and written/verbal communication skills.
• Solid analytical and problem-solving skills.

Responsibilities

• Processes loan applications for portfolio and Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed to complete loans).
• Uses knowledge of title conditions to work with Mortgage Loan Officers, escrow/title, and customers to resolve pending conditions.
• Obtains and reviews documents for compliance with loan conditions and coordinates with buyers, sellers, title companies, escrow agents, and real estate agents.
• Maintains system accuracy, issues disclosures as required by federal regulatory compliance and reviews rate lock and loan point for accuracy.
• Performs other duties as assigned.

Skills

Customer service

Organization

Written & verbal communication

Analytical problem solving

Tools

Encompass

Job description

East West Bank is seeking a Loan Processor to review loan applications for completeness and accuracy, verify income, assets and liabilities, and serve as the primary contact for customers. The role requires coordinating with buyers, sellers, title companies and real estate agents to complete submissions and closings.

The ideal candidate has 5+ years of mortgage processing experience, proficiency with Encompass, and strong communication and organizational skills to ensure regulatory compliance