Mortgage Processor

Mortgage Solutions of Georgia; Acworth (GA); On-site; USD 51,000 - 69,000; Full time

Job summary

Mortgage Solutions of Georgia is seeking a Mortgage Loan Processor to manage the contract-to-close phase of the loan process. You will gather information, answer questions, and handle last-minute changes to ensure timely closings while delivering exceptional customer service.

The role requires strong attention to detail, the ability to prioritize, and experience with Encompass LOS. You will work closely with borrowers, real estate agents, loan officers, and underwriters to keep files moving

Qualifications

• Excellent customer service, interpersonal, and communication skills.
• Minimum 2 years mortgage processing experience, 5+ preferred.
• Familiar with working in a lender’s environment and using Encompass LOS software.
• Highly attentive to detail and strong organizational/time management skills.
• Proficient with Calyx Point or similar LOS software.

Responsibilities

• Meet closing dates and deadlines by following up on loan documentation.
• Serve as liaison between applicants, real estate agents, loan officers, and underwriters.
• Communicate with the borrower throughout the loan process.
• Manage a loan pipeline and maintain an efficient, compliant flow through the loan process.
• Submit detailed loan packages to underwriting and coordinate conditions with borrowers.

Skills

Customer service

Communication

Attention to detail

Multitasking

Deadline management

LOS proficiency

Tools

Encompass LOS

Calyx Point

Job description

Are you a Mortgage Loan Processor with experience in the lender model, have a strong sense of urgency to close loans quickly, and a passion for helping others? If so, we are looking for you! As part of our top-producing team, you'll be responsible for handling all aspects of the "contract to close" phase of the loan process. Your strong eye for detail and exceptional customer service skills will be crucial in this position, as you will diligently gather information, field questions, and handle any last-minute changes so that mortgage applications race over the finish line. Candidates should have a strong ability to prioritize and multitask without being micro-managed to meet multiple deadlines and work well in a team environment.

Responsibilities

• Make sure closing dates and company deadlines are met by following up on loan documentation in a timely manner
• Help further loan approval by serving as a liaison between applicants, real estate agents, loan officers, and mortgage lending underwriters
• Communicate with the borrower throughout the loan process
• Manage a loan pipeline and maintain an efficient and compliant flow through the loan process
• Submit detailed loan packages to the lender underwriting department for approval or denial. Communicate with underwriters to clarify conditions and satisfy these by coordinating with the borrower
• Own the file from contract to closing with accuracy, speed, and a service-first mindset
• Serve as the main point of contact for borrowers, Realtors, LO, and underwriters
• Manage a pipeline efficiently while meeting closing dates and compliance requirements
• Analyze and verify all income, assets, credit, insurance, VOEs, payoffs, tax transcripts, title, condos, and supporting documentation
• Update and maintain full transparency through the LOSTroubleshoot issues proactively and remove roadblocks before they become delays
• Ensure outstanding communication and a calm, positive borrower experience
• Work collaboratively with our team to deliver smooth, clean files with minimal conditions

• Own the file from contract to closing with accuracy, speed, and a service-first mindset
• Serve as the main point of contact for borrowers, Realtors, LO, and underwriters
• Manage a pipeline efficiently while meeting closing dates and compliance requirements
• Analyze and verify all income, assets, credit, insurance, VOEs, payoffs, tax transcripts, title, condos, and supporting documentation
• Update and maintain full transparency through the LOS
• Troubleshoot issues proactively and remove roadblocks before they become delays
• Ensure outstanding communication and a calm, positive borrower experience
• Work collaboratively with our team to deliver smooth, clean files with minimal conditions

Qualifications

• Excellent customer service, interpersonal, and communication skills
• Minimum 2 years mortgage processing experience, 5+ preferred
• Can correctly analyze and interpret income, and asset documents, credit reports, and the variety of ways to structure a loan
• Familiar with working in a lender’s environment and using Encompass LOS software
• Highly attentive to detail, and has excellent organizational and time management skills 5+ years of mortgage processing experience
• Deep understanding of lender model operations
• Strong working knowledge of loan structuring, AUS, credit, income, and assets
• Experience as a Senior Processor, LOA, Loan Partner, or Underwriter required
• Proven ability to manage deadlines and multitask without sacrificing accuracy
• Calm, steady professional presence even during high-volume cycles
• Strong communication and relationship-building skills
• Proficient with Calyx Point or similar LOS software

Compensation

$60,000 yearly base DOE + bonus & incentives

$60,000 per year