Loan Processor

Talentify; El Monte (CA); On-site; USD 28,000 - 43,000; Full time

Job summary

East West Bank is seeking a Loan Processor to review loan applications for completeness and accuracy, verify income, assets and liabilities, and serve as the primary contact for customers. The role requires coordinating with buyers, sellers, title companies and real estate agents to complete submissions and closings.

The ideal candidate has 5+ years of mortgage processing experience, proficiency with Encompass, and strong communication and organizational skills to ensure regulatory compliance

Qualifications

• Minimum 5 years of experience in mortgage loan processing.
• At least 5 years of computer experience, preferably with Encompass automated origination system.
• Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience.
• Excellent organizational and written/verbal communication skills.
• Solid analytical and problem-solving skills.

Responsibilities

• Processes loan applications for portfolio and Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed to complete loans).
• Uses knowledge of title conditions to work with Mortgage Loan Officers, escrow/title, and customers to resolve pending conditions.
• Obtains and reviews documents for compliance with loan conditions and coordinates with buyers, sellers, title companies, escrow agents, and real estate agents.
• Maintains system accuracy, issues disclosures as required by federal regulatory compliance and reviews rate lock and loan point for accuracy.
• Performs other duties as assigned.

Skills

Customer service

Organization

Written & verbal communication

Analytical problem solving

Tools

Encompass

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

East West Bank is currently seeking a Loan Processor. The Loan Processor is responsible for reviewing loan applications for completeness and accuracy, verifying supporting income, asset and liability documentation. The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers, since this position is their main point of contact.

Responsibilities

• Processes loan applications for portfolio and Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed in order to complete loans)
• Uses knowledge of title conditions to work with Mortgage Loan Officers, escrow/title, and customers to resolve pending conditions and stipulations
• Obtains and reviews documents for compliance with loan conditions (i.e., coordinates with buyers, sellers, title companies, escrow agents, and real estate agents to obtain additional documentation, complete loan submissions and perform closings)
• Maintains system accuracy, issues proper disclosures as required by federal regulatory compliance and reviews rate lock and loan point for accuracy
• Performs other duties as assigned
• May perform other duties as assigned

Qualifications

• Minimum 5 years of Experience in mortgage loan processing
• At least 5 years of computer experience, preferable with Encompass automated origination system
• Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
• Excellent organizational skills (ability to prioritize) preferred
• Excellent written and verbal communication skills preferred
• Solid analytical and problem-solving skills preferred

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $20.00/Hr. - USD $31.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.