Loan Processor

Total Mortgage Services, LLC.; West Hartford (CT); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Total Mortgage Services, LLC. in CT seeks a Loan Processor for a hybrid/remote CT-based role. You will review loan applications in Encompass, calculate borrower income, and prepare files for underwriting to keep timelines on track.

The candidate should have at least 2 years in mortgages, strong customer service and communication skills, and the ability to coordinate with internal and external partners. Encompass familiarity is preferred; a high school diploma is required.

Qualifications

• High school diploma or equivalent.
• A minimum of 2-years experience in mortgages.
• Knowledge of mortgage processing preferred, not required.
• Familiarity with all types of mortgage products and state/federal regulatory guidelines.

Responsibilities

• Review the loan application in Encompass and update any inaccuracies based on borrower documentation, credit report, fraud report, etc.
• Complete an income calculation for all borrowers and prepare the file for underwriting.
• Make a welcome/ introduction phone call to discuss the upcoming loan process and request any items that may be needed for initial submission to underwriting.
• Order all necessary verifications on each loan file including title report, fraud, written or verbal verification of employment, tax transcripts
• Work with borrower(s) to obtain conditions requested by the underwriter. Break conditions down in layman’s terms.
• Manage pipeline to ensure critical dates are met including contingency, contract closing, and lock expiration.
• Provide support to sales team.
• Communicate effectively with internal departments and external partners/customers.

Skills

Customer service

Communication

Organization

Problem solving

Team player

Attention to detail

Education

High school diploma or equivalent

Tools

Encompass

State bond programs knowledge

Job description

West Hartford, CT, West Hartford, CT, US

Job Description

Job Title: Loan Processor

Department: Processing

Location: Hybrid/Remote - CT based

Position reports to: VP, Sr. Mortgage Banker

TMS Core Values:

Do the Right Thing; Embrace and Drive Change

Create and Maintain High Morale, Job Fulfillment and Enjoyment

Be Creative and Open-Minded

Pursue Growth and Learning in Self and Team

Build Open and Honest Relationships with Communication

General Purpose and Scope (Summary):

This position is responsible for processing first mortgages within the required timeframe.

This is a hybrid role, candidate must be based in CT!

Functions:

Review the loan application in Encompass and update any inaccuracies based on borrower documentation, credit report, fraud report, etc.

• Complete an income calculation for all borrowers and prepare the file for underwriting.
• Make a welcome/ introduction phone call to discuss the upcoming loan process and request any items that may be needed for initial submission to underwriting.
• Order all necessary verifications on each loan file including title report, fraud, written or verbal verification of employment, tax transcripts
• Work with borrower(s) to obtain conditions requested by the underwriter. Break conditions down in layman’s terms.
• Manage pipeline to ensure critical dates are met including contingency, contract closing, and lock expiration.
• Provide support to sales team.
• Communicate effectively with internal departments and external partners/customers.

Responsibilities:

Strong customer service, communication, organization and problem resolution skills

• Must be able to meet established minimum daily expectations
• Maintains effective communication to ensure the highest quality of customer service

Pay: Salary + bonus eligible

Personal Traits / Competencies:

• Exceptional interpersonal and communication skills
• Provide world-class customer service
• Must be able to multi-task
• Strong attention to detail
• Team player and works well independently
• Ability to listen and make decisions quickly

Technical / Computer Skills:

• Familiarity with Encompass
• Experience in state bond programs a plus

Education and Experience:

• High school diploma or equivalent
• A minimum of 2-years experience in mortgages
• Knowledge of mortgage processing preferred, not required
• Familiarity with all types of mortgage products and state/federal regulatory guidelines.

Hours for position:

M-F 9am-5pm

This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.