Mortgage Loan Processor — Customer-First Closings

International Executive Service Corps; Baltimore, Northern (MD, KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

NVR Mortgage is seeking a customer-focused Loan Processor to work directly with homebuyers. You will act as a liaison between borrowers, the sales team, and underwriting to ensure a smooth and friendly experience at every stage of the loan.

This on-site role emphasizes teamwork, accuracy, and timely processing of mortgage files, VOEs, credit reports, and other exhibits to support closing. We value strong communication, organization, and a dedication to excellent customer service as you help

Qualifications

• Excellent customer service, and strong oral and written communication skills.
• Strong organization skills, attention to detail, and ability to multi-task
• At least 2 years of experience processing loans, preferred
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Skills

Customer service

Communication

Organization

Loan processing experience

Job description

NVR Mortgage is seeking a customer-focused Loan Processor to work directly with homebuyers. You will act as a liaison between borrowers, the sales team, and underwriting to ensure a smooth and friendly experience at every stage of the loan.

This on-site role emphasizes teamwork, accuracy, and timely processing of mortgage files, VOEs, credit reports, and other exhibits to support closing. We value strong communication, organization, and a dedication to excellent customer service as you help