Mortgage Loan Assistant — Fast-Paced, Relationship-Driven

TowneBank Mortgage; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

TowneBank Mortgage Coastal Towne Mortgage in Wilmington, NC is seeking a Loan Officer Assistant to help move applications smoothly and deliver an exceptional borrower experience.

You'll facilitate accurate loan applications, gather underwriting documents, and support Loan Officers and real estate partners from start to finish. The role emphasizes timely data entry, strong organization, and professional communication in a fast-paced mortgage environment.

Qualifications

• Two or more years of experience working as a Loan Officer Assistant or Processor.
• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced mortgage banking environment.

Responsibilities

• Facilitating accurate and timely completion of loan applications
• Making initial contact and following up with borrowers
• Taking loan applications and gathering underwriting documentation (credit docs, disclosures, etc.)
• Supporting clients throughout the mortgage process from start to finish
• Entering data into the Loan Origination System
• Handling administrative and organizational tasks
• Assisting with marketing and promotion of the Loan Officer’s business
• Attending Loan Officer meetings and real estate partner events
• Communicating professionally with borrowers, Loan Officers, and internal teams
• Building relationships with realtors, builders, and referral partners
• Following all AML / BSA compliance requirements

Skills

Loan Officer Assistant

Processor

Organizational skills

Attention to detail

Verbal communication

Written communication

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

TowneBank Mortgage Coastal Towne Mortgage in Wilmington, NC is seeking a Loan Officer Assistant to help move applications smoothly and deliver an exceptional borrower experience.

You'll facilitate accurate loan applications, gather underwriting documents, and support Loan Officers and real estate partners from start to finish. The role emphasizes timely data entry, strong organization, and professional communication in a fast-paced mortgage environment.