Mortgage Loan Officer Assistant

TowneBank Mortgage; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

TowneBank Mortgage Coastal Towne Mortgage in Wilmington, NC is seeking a Loan Officer Assistant to help move applications smoothly and deliver an exceptional borrower experience.

You'll facilitate accurate loan applications, gather underwriting documents, and support Loan Officers and real estate partners from start to finish. The role emphasizes timely data entry, strong organization, and professional communication in a fast-paced mortgage environment.

Qualifications

• Two or more years of experience working as a Loan Officer Assistant or Processor.
• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced mortgage banking environment.

Responsibilities

• Facilitating accurate and timely completion of loan applications
• Making initial contact and following up with borrowers
• Taking loan applications and gathering underwriting documentation (credit docs, disclosures, etc.)
• Supporting clients throughout the mortgage process from start to finish
• Entering data into the Loan Origination System
• Handling administrative and organizational tasks
• Assisting with marketing and promotion of the Loan Officer’s business
• Attending Loan Officer meetings and real estate partner events
• Communicating professionally with borrowers, Loan Officers, and internal teams
• Building relationships with realtors, builders, and referral partners
• Following all AML / BSA compliance requirements

Skills

Loan Officer Assistant

Processor

Organizational skills

Attention to detail

Verbal communication

Written communication

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Serving Others. Enriching Lives. Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated mortgage professionals. We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

Serving Others. Enriching Lives. Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated mortgage professionals. We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

Join us at Coastal Towne Mortgage!

Inspired by our hometown roots, TowneBank Mortgage is committed to providing our borrowers with a personalized mortgage experience. As a division of TowneBank, we uphold the principles and philosophies that have been established by our hometown traditions. Coastal Towne Mortgage provides the personal experience that you expect from a hometown lender with the most advanced technology available to offer affordable loans, quick processing and exceptional service.

What You’ll Be Doing

You’ll play a key role in keeping the mortgage process moving efficiently and delivering an exceptional experience to borrowers and partners.

Your Day-to-day May Include

• Facilitating accurate and timely completion of loan applications
• Making initial contact and following up with borrowers
• Taking loan applications and gathering underwriting documentation (credit docs, disclosures, etc.)
• Supporting clients throughout the mortgage process from start to finish
• Entering data into the Loan Origination System
• Handling administrative and organizational tasks
• Assisting with marketing and promotion of the Loan Officer’s business
• Attending Loan Officer meetings and real estate partner events
• Communicating professionally with borrowers, Loan Officers, and internal teams
• Building relationships with realtors, builders, and referral partners
• Following all AML / BSA compliance requirements

What You Need to Succeed

• Valid NMLS number (or ability to obtain one)
• Two or more years of experience working as a Loan Officer Assistant or Processor
• High school diploma or equivalent
• Strong organizational skills and attention to detail
• Excellent verbal and written communication
• Ability to thrive in a fast-paced mortgage banking environment

Bonus Points If You Have

• Microsoft Office experience
• Relationships with real estate professionals or referral sources
• Background in customer service, sales, real estate, or mortgage banking

Why You’ll Love This Role

You’ll be part of a collaborative, supportive team that values relationships, professionalism, and helping people achieve their homeownership dreams. Every day brings something new and your work truly makes a difference.

Physically You Can Anticipate To

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Not substantially exposed to adverse environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

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