Mortgage & Legal Client Support Associate

FCT; United States; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

EFAP & Wellness Essentials

Group retirement savings plan with 100

Paid holidays and generous PTO

Hybrid work arrangements

Volunteer opportunities and donation-m

Employee recognition programs

Stock purchase plan

Job summary

FCT is seeking a Customer Service Representative to handle a high volume of inbound and outbound calls, serving as the first point of contact for customers and delivering an exceptional experience on every call. You will be professional, friendly, detail oriented, and able to think outside the box.

In this role you’ll work with lawyers and lenders, provide file updates in internal systems, organize rush requests, and assist with document packages to help ensure transactions close smoothly and on

Qualifications

• Minimum one year of customer service experience in a call center environment.
• Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.
• Exceptional phone manner with strong communications and interpersonal skills.
• Proven ability to problem solve and prioritize issues.
• Detail oriented and able to multi-task in a fast paced environment.
• Good judgment in protecting confidential information.

Responsibilities

• Handle a high volume of inbound calls/requests for service in a friendly and professional manner.
• Address lawyers and lenders on issues relating to files and escalate when needed.
• Ensure service standards by processing lender follow-up per the program.
• Communicate file updates to internal and external partners using internal systems.
• Organize rush requests.
• Assist with preparation of document packages and reporting.
• Meet and exceed customers' needs and expectations, escalate issues to the manager.

Skills

Phone etiquette

Communication skills

Problem solving

Multitasking

Interpersonal skills

Education

Legal/Mortgage admin diploma

Tools

MS Office

Job description

FCT is seeking a Customer Service Representative to handle a high volume of inbound and outbound calls, serving as the first point of contact for customers and delivering an exceptional experience on every call. You will be professional, friendly, detail oriented, and able to think outside the box.

In this role you’ll work with lawyers and lenders, provide file updates in internal systems, organize rush requests, and assist with document packages to help ensure transactions close smoothly and on