Mortgage Customer Experience Specialist

First American Financial Corporation; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American Financial Corporation is seeking a Customer Service Associate to support mortgage customers in the United States. You will handle inquiries, troubleshoot issues, and provide clear, accurate information while navigating multiple systems to resolve account questions.

The role emphasizes accuracy, strong communication, and compliance. Training begins January 2027 with a regular Monday–Friday schedule and occasional overtime; background and credit checks apply.

Qualifications

• 1 year of related call center or customer service experience.
• Mortgage servicing or financial services experience preferred.
• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to navigate multiple computer systems.
• Strong attention to detail and accuracy.
• Basic math and problem-solving skills.
• Ability to research information and determine next steps.

Responsibilities

• Resolve customer inquiries with timely resolutions.
• Research and analyze mortgage accounts across systems.
• Verify and update customer contact and account information.
• Implement solutions following procedures.
• Escalate complex issues to managers or other teams.
• Document customer interactions with clear notes.
• Investigate and follow through on customer concerns.
• Assist with billing questions and coordinate with Collections.
• Identify and present additional products and services.
• Support service and regulatory goals with quality and productivity.

Skills

Customer service

Communication

Multitasking

Attention to detail

Math skills

Problem-solving

Research information

Education

High school diploma or equivalent

Job description

First American Financial Corporation is seeking a Customer Service Associate to support mortgage customers in the United States. You will handle inquiries, troubleshoot issues, and provide clear, accurate information while navigating multiple systems to resolve account questions.

The role emphasizes accuracy, strong communication, and compliance. Training begins January 2027 with a regular Monday–Friday schedule and occasional overtime; background and credit checks apply.