Document Administration Specialist (On-site)

Newrez LLC; Tempe (AZ); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k)

Parental leave

Pet insurance

Tuition reimbursement

Employee loan program

Emergency fund

Job summary

Newrez LLC in Tempe, AZ is seeking an organized Mortgage Servicing Administrator to process and prepare mortgage documents, review accuracy, and ensure SLAs are met. You will work with investors, vendors, and internal teams to maintain compliance and timely reporting.

The role requires knowledge of mortgage servicing basics, strong written and verbal communication, and proficiency in MS Office. Associates or Bachelor's degree preferred, with experience in Loss Mitigation, Bankruptcy, Foreclosure

Qualifications

• Basic understanding of mortgage servicing industry – Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned)
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook
• Research & analytical skills to comprehend applicable state laws.

Responsibilities

• Identify, process, and prepare required documents for loans serviced by SMS with various levels of complexity.
• Review prepared loan documentation for thoroughness, accuracy, and completeness.
• Ensure requested documentation is completed within SLAs.
• Request collateral files from investor custodians to support Loss Mitigation, Bankruptcy and Foreclosure proceedings.
• Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.
• Update MERS database to reflect changes in mortgage servicing rights and ownership interests.
• Review daily task queue and exception reports to ensure completion of duties within SLAs.
• Update and annotate actions/follow-ups in all systems.
• Prepare required reporting – management, investor, vendor, MERS, etc.

Skills

Mortgage servicing knowledge

Confidential material handling

Interpersonal skills

Written & verbal communication

Time management

Prioritize workload

MS Office

State law research

Education

Associates or Bachelor’s degree preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Responsibilities

• Identify, process, and prepare required documents (Assignments of Mortgage, Release of Liens, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.
• Review prepared loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards.
• Ensure requested documentation is accurately completed within specific task SLAs.
• Request collateral files from investor designated document custodians to ensure that all needed documentation is obtained (within specific SLAs) to efficiently process Loss Mitigation, Bankruptcy and Foreclosure proceedings.
• Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.
• Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS.
• Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.
• Update and annotate all actions/follow-ups processed on loans in all appropriate systems.
• Prepare required reporting – management, investor, vendor, MERS, etc.

Qualifications / Skills

• Basic understanding of mortgage servicing industry – Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned)
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook
• Research & analytical skills to comprehend applicable state laws.

Educational Requirements

• Associates or Bachelor’s Degree preferred or relevant business experience in mortgage administration and document management.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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