Mortgage Delinquency Solutions Specialist

Habitat; Clearwater (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Habitat Tampa Bay Gulfside seeks a Homeowner Solution Specialist to manage delinquent mortgage accounts and partner with homeowners to identify sustainable repayment options, leveraging outreach and consistent follow-up to reduce losses.

You will review delinquency reports and payment histories, initiate outreach at set milestones (30/60/90 days), assess financial circumstances, coordinate loss mitigation eligibility, and document actions and outcomes with careful attention to privacy and

Qualifications

• Knowledge of mortgage servicing, loss mitigation, and regulatory requirements.
• Strong written and verbal communication skills.
• Ability to handle sensitive financial discussions with discretion.

Responsibilities

• Assess homeowner financial circumstances and identify barriers to repayment.
• Initiate homeowner outreach at delinquency milestones (30/60/90 days).
• Monitor accounts and evaluate repayment solutions and loss mitigation options.
• Coordinate with outside parties for foreclosure prevention review when needed.
• Maintain accurate records of outreach, plans, and outcomes.

Skills

Mortgage servicing knowledge

Loss mitigation

Customer service

Communication skills

Organizational skills

Time management

Problem solving

Privacy and confidentiality

Microsoft Office

Education

High school diploma or GED

Valid Florida Driver's License

Tools

Microsoft Office Suite

Job description

Habitat Tampa Bay Gulfside seeks a Homeowner Solution Specialist to manage delinquent mortgage accounts and partner with homeowners to identify sustainable repayment options, leveraging outreach and consistent follow-up to reduce losses.

You will review delinquency reports and payment histories, initiate outreach at set milestones (30/60/90 days), assess financial circumstances, coordinate loss mitigation eligibility, and document actions and outcomes with careful attention to privacy and