Mortgage Delinquency & Default Solutions Specialist

Regions Bank; Memphis (TN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Default Solutions Processing Specialist in Memphis, TN, to resolve delinquency statuses on past-due accounts. You will work with customers or outside agencies to minimize losses, collect payments, and ensure accurate documentation while complying with risk management and regulatory requirements.

The role requires a High School Diploma or GED, strong customer service and organizational skills, and proficiency in Excel and Word.

Qualifications

• High School Diploma or GED is required.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Detailed oriented.
• Proficient in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organization skills.

Responsibilities

• Resolve delinquency status with customers or outside agencies to minimize losses.
• Collect delinquent payments.
• Ensure that files and paperwork are properly and accurately completed.
• Contact outside parties to collect or clarify documentation.
• Ensure compliance with risk management programs, rules and regulations; identify opportunities for process improvements; apply change management practices.

Skills

Customer service

Detail oriented

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Regions Bank is seeking a Default Solutions Processing Specialist in Memphis, TN, to resolve delinquency statuses on past-due accounts. You will work with customers or outside agencies to minimize losses, collect payments, and ensure accurate documentation while complying with risk management and regulatory requirements.

The role requires a High School Diploma or GED, strong customer service and organizational skills, and proficiency in Excel and Word.