Default Solutions Specialist - Hoover, AL

Regions Bank

Birmingham (AL)

On-site

USD 34,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Default Solutions Specialist in Hoover, Alabama. You will resolve delinquency status, collect payments, and manage bankruptcy-related servicing with internal teams and outside agencies. The role emphasizes accuracy, compliance, and timely processing.

The position offers time-based incentives and a range of benefits, including health, retirement plans, and Paid Time Off. Excellent Excel/Word skills and customer service are essential for success.

Qualifications

High School Diploma or GED required.
One year of banking or related work experience preferred.

Responsibilities

Resolve delinquency status of past due accounts and coordinate with agencies to minimize losses.
Collect delinquent payments and ensure proper documentation.
Maintain and process bankruptcy-related servicing in loan systems.
Coordinate with bankruptcy agencies, courts, and lien holders.
Ensure compliance with risk management and cybersecurity practices; identify process improvements.

Skills

Customer service

Fast-paced work

Detail oriented

Regulatory compliance

Organization

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Job Description

At Regions, the Default Solutions Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party as well as the workout of properties affected by bankruptcy situations.

Primary Responsibilities

Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
Performs processing and maintenance functions as relates to bankruptcy account servicing
Researches and analyzes past bankruptcy loan history identifying necessary adjustments that ensure the loan is being serviced appropriately and ensures complete resolution for bankruptcy accounts
Analyzes associated data and performs loan maintenance and/or corrections for bankruptcy loans in the appropriate loan servicing system(s)
Ensures all cash items are applied per requirements and terms of loan documents, and that all ledgers are in balance and accurate in accordance to the bankruptcy
Ensures service level agreement deadlines are met on all processes and items are processed within allotted handling times
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May coordinate with bankruptcy agencies, courts, and other lien holders

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

High School Diploma or GED

Preferences

One (1) year of banking or related work experience

Skills And Competencies

Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target:

$37,750.00 USD

Median

$44,940.00 USD

Incentive Pay Plans

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information