Mortgage Default & Title Services Specialist

U.S. Bank; Irving (TX); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) matching

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Servicing Support Specialist to support the Mortgage Default Servicing organization by managing mortgage loan files and title-related issues, in a role requiring collaboration with Legal and external counsel to drive timely resolutions.

Successful candidates will have strong analytical skills, attention to detail, and the ability to evaluate mortgage-related documentation while balancing compliance, risk, and operational requirements.

Qualifications

• High school diploma or equivalent.
• Five or more years of experience in administrative support activities.

Responsibilities

• Review and analyze mortgage loan files involving title defects, contested matters, foreclosure-related issues, probate cases, and other specialized servicing situations.
• Research file documentation and identify issues requiring resolution to support loan servicing and foreclosure processes.
• Partner with internal Legal teams, business partners, and external law firms to obtain information, resolve file exceptions, and drive appropriate outcomes.
• Evaluate recommendations received from external counsel and perform independent analysis to determine next steps.
• Maintain accurate records and documentation within servicing systems and repositories.
• Monitor assigned caseload and ensure timely completion of action items and critical milestones.
• Communicate professionally with internal and external stakeholders regarding file status, resolution strategies, and documentation requirements.
• Ensure adherence to regulatory, compliance, and risk management requirements governing mortgage servicing operations.
• Identify process improvement opportunities and contribute ideas that enhance efficiency, accuracy, and overall team performance.
• Collaborate effectively within a team-oriented environment to support business objectives and workload management.

Skills

Administrative support

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Servicing Support Specialist to support the Mortgage Default Servicing organization by managing mortgage loan files and title-related issues, in a role requiring collaboration with Legal and external counsel to drive timely resolutions.

Successful candidates will have strong analytical skills, attention to detail, and the ability to evaluate mortgage-related documentation while balancing compliance, risk, and operational requirements.