Strategic Mortgage Loss Mitigation Specialist

Citizens Bank; Irving (TX); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Retirement benefits

Maternity/Paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Résumé du poste

Citizens Bank is seeking a mortgage servicing specialist to coordinate with title companies, mobile notaries, and third-party vendors through final loss-mitigation stages. You will track payment plans, ensure accurate system updates, and maintain complete documentation in servicing systems.

The role requires knowledge of mortgage documents, title vesting, and CFPB/RESPA regulations, with strong communication and multitasking skills. Office-based in Irving, TX with standard 40-hour weeks.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 2 years of mortgage servicing and default operations experience.
• Knowledge of mortgage documents, title insurance, and title vesting.
• Familiarity with MSP/Fidelity, ALS, and Back in Black systems.
• Strong understanding of CFPB, FDCPA, RESPA, ECOA, TCPA, SCRA, and UDAAP regulations.
• Ability to manage multiple tasks in a time-sensitive environment.
• Strong communication, critical thinking, and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel.

Responsabilités

• Manage borrower communication and documentation through the final stages of loss mitigation.
• Track and monitor trial payment plans and issue final modification or liquidation documents.
• Ensure internal and external systems reflect approved program terms.
• Coordinate with title companies, notaries, and vendors for document execution and closing.
• Ensure compliance with investor, insurer, and regulatory guidelines.
• Collaborate with internal teams to resolve issues and ensure a seamless customer experience.
• Maintain accurate records and documentation in servicing systems.

Connaissances

Clear communication

Multitasking

Attention to detail

Customer focus

Formation

High School Diploma

Bachelor’s degree (preferred)

Outils

MSP/Fidelity

ALS

Back in Black

Microsoft Excel

Description du poste

Citizens Bank is seeking a mortgage servicing specialist to coordinate with title companies, mobile notaries, and third-party vendors through final loss-mitigation stages. You will track payment plans, ensure accurate system updates, and maintain complete documentation in servicing systems.

The role requires knowledge of mortgage documents, title vesting, and CFPB/RESPA regulations, with strong communication and multitasking skills. Office-based in Irving, TX with standard 40-hour weeks.