Mortgage Default & Title Resolution Specialist

Us Bank; Irving (TX); On-site; USD 59,879,000 - 79,773,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

401(k) and retirement plan

Paid vacation and holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Servicing Support Specialist to help manage mortgage default servicing files, including title issues, foreclosure matters, probate cases, and related activities.

The role collaborates with Legal teams and external counsel to resolve complex cases and maintain compliant, timely progression of servicing actions. Based in Irving, TX (and Owensboro, KY as another location option), you will handle a high-volume caseload, document thoroughly, and communicate clearly with

Qualifications

• Five or more years of experience in administrative support activities.
• Understanding of mortgage servicing context and related documentation.
• Ability to research issues, analyze information, and drive resolution.
• Strong written and verbal communication with internal and external stakeholders.

Responsibilities

• Review and analyze mortgage loan files involving title defects, contested matters, foreclosure-related issues, probate cases, and other specialized servicing situations.
• Research file documentation and identify issues requiring resolution to support loan servicing and foreclosure processes.
• Partner with internal Legal teams, business partners, and external law firms to obtain information, resolve file exceptions, and drive appropriate outcomes.
• Evaluate recommendations received from external counsel and perform independent analysis to determine next steps.
• Maintain accurate records and documentation within servicing systems and repositories.
• Monitor assigned caseload and ensure timely completion of action items and critical milestones.
• Communicate professionally with internal and external stakeholders regarding file status, resolution strategies, and documentation requirements.
• Ensure adherence to regulatory, compliance, and risk management requirements governing mortgage servicing operations.
• Identify process improvement opportunities and contribute ideas that enhance efficiency, accuracy, and overall team performance.
• Collaborate effectively within a team-oriented environment to support business objectives and workload management.

Skills

Administrative support

Mortgage servicing

Communication skills

Analytical thinking

Attention to detail

Job description

U.S. Bank is seeking a Servicing Support Specialist to help manage mortgage default servicing files, including title issues, foreclosure matters, probate cases, and related activities.

The role collaborates with Legal teams and external counsel to resolve complex cases and maintain compliant, timely progression of servicing actions. Based in Irving, TX (and Owensboro, KY as another location option), you will handle a high-volume caseload, document thoroughly, and communicate clearly with