Mortgage Servicing & Title Resolution Specialist

Us Bank; Owensboro (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Pregnancy disability and parentalleave

401(k) and retirement plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Servicing Support Specialist to manage mortgage default servicing files, including title defects, contested matters, probate cases, and foreclosure-related issues. You will work with Legal and external counsel to identify resolutions and ensure timely progression of servicing actions.

The role emphasizes strong analytical skills, attention to detail, and the ability to balance compliance, risk, and operational requirements while coordinating with multiple stakeholders.

Qualifications

• Five or more years of experience in administrative support.
• Experience with mortgage servicing or related processes is a plus.
• Strong analytical and problem-solving abilities.

Responsibilities

• Review and analyze mortgage loan files involving title defects, contested matters, foreclosure-related issues, probate cases, and other specialized servicing situations.
• Research file documentation and identify issues requiring resolution to support loan servicing and foreclosure processes.
• Partner with internal Legal teams, business partners, and external law firms to obtain information, resolve file exceptions, and drive appropriate outcomes.
• Evaluate recommendations received from external counsel and perform independent analysis to determine next steps.
• Maintain accurate records and documentation within servicing systems and repositories.
• Monitor assigned caseload and ensure timely completion of action items and critical milestones.
• Communicate professionally with internal and external stakeholders regarding file status, resolution strategies, and documentation requirements.
• Ensure adherence to regulatory, compliance, and risk management requirements governing mortgage servicing operations.
• Identify process improvement opportunities and contribute ideas that enhance efficiency, accuracy, and overall team performance.
• Collaborate effectively within a team-oriented environment to support business objectives and workload management.

Skills

Analytical skills

Attention to detail

Communication skills

Team collaboration

Job description

U.S. Bank is seeking a Servicing Support Specialist to manage mortgage default servicing files, including title defects, contested matters, probate cases, and foreclosure-related issues. You will work with Legal and external counsel to identify resolutions and ensure timely progression of servicing actions.

The role emphasizes strong analytical skills, attention to detail, and the ability to balance compliance, risk, and operational requirements while coordinating with multiple stakeholders.