Mortgage Default Operations Leader

M&T Bank Corporation; New York (NY); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank Corporation is seeking a seasoned manager to direct day-to-day activities for a foreclosure/mortgage-default unit in Getzville, NY. The role oversees a team and ensures adherence to risk and regulatory standards while driving operational efficiency.

The successful candidate will lead a team of professionals, manage staff performance, and collaborate with portfolio acquisition efforts to onboard loans, while maintaining strong customer service and internal controls.

Qualifications

• 6 total years of higher education and relevant work experience in Foreclosure or Mortgage Default, including 1 year of leadership or supervisory experience.
• Excellent customer service skills with tact and diplomacy.
• Strong knowledge of spreadsheet, word processing, and presentation software.

Responsibilities

• Oversee the daily activities of a unit to meet the objectives of the assigned department.
• Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable.
• Resolve disputed transactions in a timely and cost-effective manner.
• Negotiate effectively on customer calls.
• Compile month-end data for distribution to and decision-making by management.
• Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans.
• Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Skills

Customer service

Microsoft Excel

Microsoft Word

PowerPoint

Education

Bachelor's degree

Job description

M&T Bank Corporation is seeking a seasoned manager to direct day-to-day activities for a foreclosure/mortgage-default unit in Getzville, NY. The role oversees a team and ensures adherence to risk and regulatory standards while driving operational efficiency.

The successful candidate will lead a team of professionals, manage staff performance, and collaborate with portfolio acquisition efforts to onboard loans, while maintaining strong customer service and internal controls.