Delinquency Outreach & Loss Mitigation Specialist

M&T Bank; Getzville (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank is seeking a loss mitigation specialist in Getzville, NY to service delinquent loan accounts and guide borrowers through repayment options. You will handle inbound/outbound calls, assess options, arrange plans, and maintain detailed call reports in compliance with regulations.

Responsibilities include reviewing collateral value, coordinating with internal partners, and providing training to new staff while staying informed on market trends to mitigate risk and minimize losses.

Qualifications

• Combined 4 years of higher education and/or work experience, including 2 years in relevant work.
• Proficiency in word processing and spreadsheet software.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer service to delinquent loan accounts and communicate with borrowers.
• Contact borrowers, assess repayment options, and arrange repayment plans or loss mitigation solutions.
• Document account activity and recommendations thoroughly and accurately.
• Collaborate with internal partners and management to determine strategies.
• Stay informed on business and market trends to mitigate risk and reduce potential losses.
• Provide on the job training for new employees as needed.

Skills

Verbal communication

Written communication

Detail oriented

Analytical skills

Problem solving

Team player

Education

Bachelor's degree

Tools

Word processing software

Spreadsheet software

Job description

M&T Bank is seeking a loss mitigation specialist in Getzville, NY to service delinquent loan accounts and guide borrowers through repayment options. You will handle inbound/outbound calls, assess options, arrange plans, and maintain detailed call reports in compliance with regulations.

Responsibilities include reviewing collateral value, coordinating with internal partners, and providing training to new staff while staying informed on market trends to mitigate risk and minimize losses.