Mortgage Default Liaison & Loss Mitigation (Hybrid)

ORNL Federal Credit Union; Knoxville (TN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

ORNL Federal Credit Union is seeking a Loan Default Single Point of Contact to coordinate Loss Mitigation, including Foreclosure and Bankruptcy, and to review workout options for Default Members. This role requires onsite presence 2-3 days per week in Knoxville, TN, with a hybrid work arrangement.

The candidate will manage a default loan portfolio, document status in case management systems, and communicate with borrowers and attorneys.

Qualifications

• Minimum 3 years of mortgage and/or financial services experience.
• Associates Degree in Business Administration, Finance, Accounting, or an equivalent combination of education and related experience is required.

Responsibilities

• Maintains an assigned portfolio of loans in default or loss mitigation status, ensuring timely processing in compliance with requirements.
• Documents case management updates, communicates needs clearly, and tracks progress in the system.
• Handles borrower calls, explains loss mitigation status, and supports mortgage servicing coordinators during high volume periods.
• Drafts documents for attorney review such as debt affidavits, payoffs, and reinstatement quotes.
• Performs special projects and reporting for clients; calendars follow-up items.
• Orders and reviews BPO submissions as needed; stays updated on Private and GSE guidelines.

Skills

Communication

Licensing: NMLS

Time management

Team player

Detail oriented

Interpersonal skills

Education

Associates Degree in Business Administration, Finance, or Accounting

Tools

MS Outlook

MS Excel

MS Word

Job description

ORNL Federal Credit Union is seeking a Loan Default Single Point of Contact to coordinate Loss Mitigation, including Foreclosure and Bankruptcy, and to review workout options for Default Members. This role requires onsite presence 2-3 days per week in Knoxville, TN, with a hybrid work arrangement.

The candidate will manage a default loan portfolio, document status in case management systems, and communicate with borrowers and attorneys.