Loan Default Single Point of Contact

ORNL Federal Credit Union; Knoxville (TN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

ORNL Federal Credit Union is seeking a Loan Default Single Point of Contact to coordinate Loss Mitigation, including Foreclosure and Bankruptcy, and to review workout options for Default Members. This role requires onsite presence 2-3 days per week in Knoxville, TN, with a hybrid work arrangement.

The candidate will manage a default loan portfolio, document status in case management systems, and communicate with borrowers and attorneys.

Qualifications

• Minimum 3 years of mortgage and/or financial services experience.
• Associates Degree in Business Administration, Finance, Accounting, or an equivalent combination of education and related experience is required.

Responsibilities

• Maintains an assigned portfolio of loans in default or loss mitigation status, ensuring timely processing in compliance with requirements.
• Documents case management updates, communicates needs clearly, and tracks progress in the system.
• Handles borrower calls, explains loss mitigation status, and supports mortgage servicing coordinators during high volume periods.
• Drafts documents for attorney review such as debt affidavits, payoffs, and reinstatement quotes.
• Performs special projects and reporting for clients; calendars follow-up items.
• Orders and reviews BPO submissions as needed; stays updated on Private and GSE guidelines.

Skills

Communication

Licensing: NMLS

Time management

Team player

Detail oriented

Interpersonal skills

Education

Associates Degree in Business Administration, Finance, or Accounting

Tools

MS Outlook

MS Excel

MS Word

Job description

Northshore
2077 Town Center Blvd
Knoxville, TN 37922, USA

Description

This role is hybrid with a required onsite presence 2-3 days per week in Knoxville, TN.

Role: The Loan Default Single Point of Contact is responsible for coordinating Loss Mitigation and Default activities including Foreclosure and Bankruptcy. This position will review the loss mitigation workout options for Default Members including Payment Deferrals, Modification, and Liquidation options. Additionally, they will coordinate Foreclosure and Bankruptcy processes with attorneys and other departments within the Firm as necessary during the Loss Mitigation process and will ensure that actions are properly documented and recorded while maintaining and adhering to the Loss Mitigation timeline.

Essential Functions and Responsibilities:

• Maintains an assigned portfolio of loans that are in a default or loss mitigation workout status up to and including Bankruptcy and Foreclosure to ensure that the loans are properly and timely processed. Ensures adherence to client, state, and federal requirements.
• Properly documents the case management system with progress and/or current status of files. Pinpoints files that are not moving forward fast enough and accurately communicates what is needed in order to proceed. Enters and verifies that the correct data is in the case management system.
• Handles incoming calls and outgoing calls from borrowers in default. Converses with members by phone and backs-up the mortgage servicing coordinators in the event of heavy call volume. Explains to members the status of their loss mitigation application and terms of their workout.
• Accurately drafts all documents for attorney review, i.e. debt affidavits, payoffs, and reinstatement quotes.
• Responsible for special projects and reporting required by clients. Calendars regular follow-up requests for outstanding items.
• Orders and Reviews accounts that require a Broker Price Opinion (BPO) submission.
• Maintains understanding of current and future updates related to Private and GSE guidelines.
• Performs other duties as assigned.

Experience:

• Minimum 3 years of mortgage and/or financial services experience is required

Education:

• Associates Degree in Business Administration, Finance, Accounting, or an equivalent combination of education and related experience is required

Other Skills Required:

• Maintain licensing with Nationwide Mortgage Licensing System (NMLS).
• Working knowledge of Default and Loss Mitigation law and terminology.
• Excellent professional communication skills. Position requires interaction with all interoffice personnel, managers and attorneys, as well as the clients and outside vendors.
• Proficient with MS Outlook, MS Excel and MS Word.
• Well organized, effective time management, able to prioritize and allocate workload for optimum efficiency.
• Strong verbal and written communication skills with attention to detail.
• Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality.
• Strong work and business ethics; Self-motivated and able to work independently and as a Team Player.
• Working knowledge of client systems including Black Knight/LPS.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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