Mortgage Origination Specialist | Hybrid & Branch Partnerships

ORNL Federal Credit Union; Morristown (TN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

ORNL Federal Credit Union in Morristown, TN is seeking a Mortgage Banking Officer to originate residential first mortgages and equity loans, while developing business with branch partners. The role requires 2+ years mortgage lending experience, NMLS compliance, Spanish bilingual, and a valid driver’s license; travel to branches and call center locations is expected.

You will educate partners, gather documentation, coordinate with underwriting, and support branch sales initiatives to grow

Qualifications

• Two+ years mortgage lending or related experience preferred.
• Knowledge of conventional and equity loan financing.
• Familiarity with mortgage regulations and NMLS requirements.

Responsibilities

• Travels to assigned branch and Call Center locations to originate residential mortgage loans, provide quality service to members and support Marketing initiatives.
• Conducts applicant interviews to counsel borrowers on loan products that meet their needs. Analyzes financial data, completes loan applications and sets clear expectations for the loan process, including timelines, disclosures and policies.
• Maintains communication with support staff to ensure smooth loan processing. Provides members with updates on their loan status and addresses any questions or concerns.
• Facilitates member engagement through branch sponsorships, sales meetings, and seminars (e.g., first-time homebuyer or buyer/seller seminars). Prepares content and acts as a Subject Matter Expert as needed.
• Collaborates with processors and closers to gather required documentation and ensure a seamless loan process. Proactively communicates loan status updates to members and other stakeholders, and attends mortgage closings to support members.
• Acts as the primary contact for refinance transactions, assign complex loan scenarios (e.g., jumbo loans, 80/10/10) to Mortgage Banking Officers, and directs nonmembers to branch staff to establish membership.
• Supports departmental goals by identifying process improvements, enhancing service quality, and increasing efficiency. Aligns efforts with credit union objectives and contribute to a culture of continuous improvement.
• Performs additional duties as assigned.

Skills

Spanish (bilingual)

Education

Associate degree (business related)

Job description

ORNL Federal Credit Union in Morristown, TN is seeking a Mortgage Banking Officer to originate residential first mortgages and equity loans, while developing business with branch partners. The role requires 2+ years mortgage lending experience, NMLS compliance, Spanish bilingual, and a valid driver’s license; travel to branches and call center locations is expected.

You will educate partners, gather documentation, coordinate with underwriting, and support branch sales initiatives to grow