Mortgage Default Collector — Empathetic Loss Mitigation

Hunter Hamilton; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Hunter Hamilton seeks a Mortgage Default Collector to support a mortgage servicing organization focused on borrower-focused solutions. The role involves partnering with credit unions to resolve delinquent accounts while maintaining strict regulatory compliance.

You will handle loss mitigation opportunities, document interactions, and work with attorneys on bankruptcy or foreclosure scenarios, ensuring accurate records and sensitive handling of financial information.

Qualifications

• 2–5 years in mortgage servicing, collections, loss mitigation, or related field.
• Strong verbal and written communication skills for sensitive financial conversations.
• Excellent problem-solving, analytical, and organizational skills.
• Ability to manage multiple accounts and prioritize follow-ups independently while collaborating with teams.
• Understanding of mortgage collections regulations, servicing procedures, and compliance.
• High attention to detail and borrower confidentiality.

Responsibilities

• Manage inbound and outbound calls to borrowers regarding delinquent mortgage payments and questions.
• Establish payment arrangements and identify loss mitigation opportunities.
• Maintain accurate documentation of borrower interactions and account statuses.
• Follow call procedures and applicable federal/state mortgage servicing guidelines.
• Notify borrowers about escrow/ARM changes and post-payoff disbursement issues.
• Coordinate with attorneys and credit unions on accounts in bankruptcy or foreclosure and provide updates.

Skills

Verbal communication

Written communication

Problem solving

Analytical thinking

Organizational skills

Empathy in borrower conversations

Tools

FICS

MSP

Job description

Hunter Hamilton seeks a Mortgage Default Collector to support a mortgage servicing organization focused on borrower-focused solutions. The role involves partnering with credit unions to resolve delinquent accounts while maintaining strict regulatory compliance.

You will handle loss mitigation opportunities, document interactions, and work with attorneys on bankruptcy or foreclosure scenarios, ensuring accurate records and sensitive handling of financial information.