Mortgage CS Supervisor (Hybrid) – KPI‑Driven Leader

Carrington Mortgage Services, LLC; Westfield (IN); Hybrid; USD 65,000 - 74,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match (50% of first 4%)

Discount portal for employees

Customized training programs

Employee referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services, LLC in Westfield, IN is seeking a Customer Service Supervisor to lead a unit in a hybrid work setting. The role oversees daily operations, staff training, and performance across the customer service team, ensuring policy compliance and high-quality borrower support.

The position offers a target pay range of $64,480/yr to $74,480/yr plus a monthly incentive bonus. Requires 3+ years in customer service (call center) and 2+ years in Mortgage Loan Servicing, with a

Qualifications

• High school diploma or equivalent.
• 3+ years customer service/call center experience in a high-volume environment.
• 2+ years Mortgage Loan Servicing industry experience preferred.

Responsibilities

• Supervise the operation of a unit within the Customer Service Department.
• Train, direct and motivate staff to meet performance goals.
• Monitor KPI data and adjust staffing to ensure coverage and efficiency.
• Respond to escalated borrower inquiries and resolve complex questions.

Skills

Customer service

Call center

Supervisory skills

Effective communication

Education

High school diploma

Job description

Carrington Mortgage Services, LLC in Westfield, IN is seeking a Customer Service Supervisor to lead a unit in a hybrid work setting. The role oversees daily operations, staff training, and performance across the customer service team, ensuring policy compliance and high-quality borrower support.

The position offers a target pay range of $64,480/yr to $74,480/yr plus a monthly incentive bonus. Requires 3+ years in customer service (call center) and 2+ years in Mortgage Loan Servicing, with a