Mortgage Collections Specialist — World‑Class Care

Cornerstone Capital; Englewood (CO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Paid parental leave

Job summary

Cornerstone Capital Bank is seeking a Collections Specialist in Englewood, CO to provide world-class customer care. The role focuses on negotiating payment plans, educating borrowers about hardship options, and maintaining proactive contact to prevent delinquencies.

You will handle skip tracing, inbound/outbound calls, and continuous improvement of the knowledge base to deliver exceptional customer experiences. Equal opportunity employer.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years mortgage servicing.
• Minimum 2 years of collections experience.
• Bi-lingual skills a plus.
• Strong phone etiquette with exceptional customer service.
• Solid analytical skills and prudent judgment.
• Excellent organization and time management.
• Team player with strong interpersonal and verbal/written communication.
• Ability to work through stressful situations professionally.

Responsibilities

• Negotiate payment arrangements to prevent loan delinquencies.
• Maintain communication with borrowers after payment is received.
• Use skip tracing tools to locate borrowers with outdated contact info.
• Manage inbound and outbound calling queues via an automated system.
• Continuously improve knowledge base and customer experience.
• Perform other job-duty related issues as assigned.

Skills

Bi-lingual (plus)

Phone etiquette

Interpersonal skills

Analytical thinking

Time management

Education

High School Diploma/GED or equivalent

Tools

Skip tracing tools

Job description

Cornerstone Capital Bank is seeking a Collections Specialist in Englewood, CO to provide world-class customer care. The role focuses on negotiating payment plans, educating borrowers about hardship options, and maintaining proactive contact to prevent delinquencies.

You will handle skip tracing, inbound/outbound calls, and continuous improvement of the knowledge base to deliver exceptional customer experiences. Equal opportunity employer.