Collection Specialist

Cornerstone Capital Bank; Englewood (CO); On-site; USD 30,000 - 37,000; Full time

Job summary

Cornerstone Capital Bank is seeking a Collections Specialist to deliver world-class customer care while managing mortgage delinquency prevention and hardship options. You will negotiate payment arrangements, maintain borrower relationships, and use skip tracing tools to locate contacts.

Join our team to support borrowers, handle high-volume calls, and contribute to a growing home lending platform with performance-based bonuses and comprehensive benefits.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of mortgage servicing experience.
• Minimum 2 years of collections experience.
• Strong phone etiquette and customer service skills.
• Solid analytical skills and prudent judgment.
• Excellent organization and time management.
• Team player with strong interpersonal and communication skills.
• Bi-lingual skills a plus.

Responsibilities

• Negotiate payment arrangements to keep borrowers in their homes and prevent delinquencies.
• Maintain communication after payment to preempt future delinquencies.
• Utilize skip tracing tools to locate borrowers with outdated contact information.
• Manage inbound and outbound calling queues via automated system.
• Continue to improve knowledge base and skills for exceptional customer experience.
• Perform other job-duty related tasks as assigned.

Skills

Customer service

Phone etiquette

Analytical skills

Attention to detail

Team player

Bilingual

Education

High School Diploma or GED

Job description

***The Hourly rate will be $22-27/hr + bonus based off experience***

The Collection Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at CHL and ensuring customers are educated regarding all hardship assistance options offered.

Key Responsibilities:

• Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due
• Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies
• Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
• Manage inbound and outbound calling queues via automated calling system
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
• Perform other job-duty related issues as assigned

Qualifications:

• High School Diploma, GED, or equivalent experience
• Minimum 2 years of experience in mortgage servicing
• Minimum 2 years of experience in a Collections environment
• Bi-lingual skills a plus
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully
• Attention to detail

Who we are...

Cornerstone Capital Bank is the product of a recent merger between Cornerstone Home Lending and Roscoe State Bank. Cornerstone Capital Bank holds more than $380 million in regulatory capital and greater than $1.5 billion in assets. We have created the highest initially capitalized new bank in Texas history and intend to leverage our leading national home lending platform to provide growth opportunities for the Bank!

Our mission is to use and improve on our God-given talents to make a difference to the lives of our team members, customers, shareholders, and the people who provide services to us. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Cornerstone Capital Bank and its subsidiaries have been recognized by Workplace Dynamics as a "Top 100 Workplace" for 12 consecutive years. March 1, 2023, marked the beginning of Cornerstone's 35th year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Where you come in:

We're a great company with great people, and we're looking for a Collections Specialist who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier banking and home lending professionals. This professional will work in a tight-knit, goal and growth-oriented team.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.