Mortgage Collections Specialist: Negotiation & Delinquency

Security National Financial Corporation; Murray (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

A financial services company in Murray, Utah, is seeking a Collections Representative to manage outbound collections and ensure outstanding customer service. The ideal candidate should have 3 years of mortgage experience and 1 year in collections. Responsibilities include preparing demand letters, handling customer service calls, and documenting collection efforts. Proficiency in Microsoft Office Suite and communication skills are required, with bilingual Spanish being a plus.

Qualifications

• 3 years mortgage experience is required.
• 1 year experience in collections.
• Ability to learn new systems.

Responsibilities

• Outbound collections communication.
• Preparing demand letters.
• Handling incoming customer service calls.
• Documenting and maintaining all incoming and outgoing collection efforts.
• Providing outstanding customer service.

Skills

Bilingual in Spanish

Attention to detail

Good data entry skills

Strong written and verbal communication

Phone etiquette

Tools

Microsoft Office Suite

Encompass

Servicing Director

OnBase

Job description

A financial services company in Murray, Utah, is seeking a Collections Representative to manage outbound collections and ensure outstanding customer service. The ideal candidate should have 3 years of mortgage experience and 1 year in collections. Responsibilities include preparing demand letters, handling customer service calls, and documenting collection efforts. Proficiency in Microsoft Office Suite and communication skills are required, with bilingual Spanish being a plus.