Collections Specialist

Security National Financial Corporation; Murray (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

A financial services company in Murray, Utah, is seeking a Collections Representative to manage outbound collections and ensure outstanding customer service. The ideal candidate should have 3 years of mortgage experience and 1 year in collections. Responsibilities include preparing demand letters, handling customer service calls, and documenting collection efforts. Proficiency in Microsoft Office Suite and communication skills are required, with bilingual Spanish being a plus.

Qualifications

• 3 years mortgage experience is required.
• 1 year experience in collections.
• Ability to learn new systems.

Responsibilities

• Outbound collections communication.
• Preparing demand letters.
• Handling incoming customer service calls.
• Documenting and maintaining all incoming and outgoing collection efforts.
• Providing outstanding customer service.

Skills

Bilingual in Spanish

Attention to detail

Good data entry skills

Strong written and verbal communication

Phone etiquette

Tools

Microsoft Office Suite

Encompass

Servicing Director

OnBase

Job description

Description

Collections representative Is an integral part of our compan's success. We are seeking candidates that have a professional and Courteous approach with an enthusiasm to problem solve.

What You'll Do:

• Outbound collections communication
• Preparing demand letters
• Reviewing and submitting Foreclosure referrals
• Communicating with internal Legal department on delinquent loans
• Handling incoming customer service calls
• Payment processing
• Data processing
• Reporting management
• Understanding and following Fair Debt Collections Practices Act
• Negotiating payment arrangements
• Determining debtor's financial ability to offer alternate payment plans
• Skip Tracking to locate debtors
• Documenting and maintaining all incoming and outgoing collection efforts
• Scheduling property inspection and determining property conditions
• Addressing inquiries and issues of debtors in a timely and professional manner
• Providing outstanding customer service
• Monitoring accounts to identify outstanding debts
• Managing delinquency reporting activities
• Perform general clerical duties as needed

Requirements

What we’ll love about you:

• 3 years mortgage experience is required
• 1 year experience in collections
• Bilingual in Spanish is a plus
• Attention to detail, efficiency in work, and being open to feedback
• Good data entry skills and phone etiquette are required
• Strong written and verbal communication
• Letter writing skills are needed for professional email responses
• Proficiency in Microsoft Office Suite of Products: Word, Excel
• Ability to learn new systems
• We use Encompass, Servicing Director and OnBase for our loans and documents