Mortgage Closing Operations Supervisor

FirstBank Florida; San Juan (TX); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

FirstBank PR is seeking an Unit Supervisor to lead the Mortgage Clear To Close unit, overseeing the team responsible for managing, clearing, and completing all conditions to close mortgage loans with timely, accurate, and compliant fulfillment.

The role partners with underwriting, closing and production teams to meet deadlines, monitor quality, and deliver an excellent borrower experience while upholding regulatory and internal policy standards.

Qualifications

• 3–5 years in Mortgage operations, including loan processing, underwriting, closing and/or mortgage roles.
• 1–2 years in Supervisory or leadership experience preferred.
• Bachelor's degree in Business Administration, Accounting or related field

Responsabilités

• Supervise daily workflow, loan pipelines, and staff assignments to meet established cycle time targets from approval to closing, prioritizing files based on closing dates, risk, and complexity.
• Review and monitor the quality of cleared conditions and loan documentation to ensure compliance with regulatory requirements (e.g., TILA‑RESPA), investor and guarantor guidelines, and internal mortgage policies and procedures.
• Provide leadership, coaching, and guidance to team members, including training on condition interpretation, documentation standards, system usage, and regulatory requirements to ensure consistent performance and adherence to procedures
• Act as an escalation point for complex, high‑risk, or exception loans, working with underwriting, closing, quality, sales, and other mortgage production partners to resolve issues and avoid closing delays
• Ensure proper execution of internal controls, including segregation of duties, supervisory review, documentation retention, and compliance with audit, quality control, BSA, AML, and OFAC requirements.
• Monitor unit performance metrics such as cycle time, error rates, condition suspense trends, and closing readiness, and implement corrective actions to improve efficiency, quality, and customer experience.
• Promote a customer‑centric closing experience by ensuring condition requests are clear, accurate, and appropriate, minimizing retouches, last‑minute documentation requests, and borrower confusion.
• Ensure clear, proactive, and timely communication with borrowers throughout the process, providing transparency on requirements, next steps, and potential issues — aligning with the communication expectations.
• Collaborate with loan officers, closing teams, and business partners to resolve issues, maintain communication, and ensure smooth loan closing
• Identify and implement enhancements in systems, workflows, and digital tools to strengthen operational efficiency and borrower experience.

Connaissances

Customer focus

Communication

Collaboration & teamwork

Problem analysis & solution

Ownership

Leadership

Change & innovation

Development (personal & others)

Managing performance

Formation

Bachelor's degree in Business Administration, Accounting or related field

Description du poste

FirstBank PR is seeking an Unit Supervisor to lead the Mortgage Clear To Close unit, overseeing the team responsible for managing, clearing, and completing all conditions to close mortgage loans with timely, accurate, and compliant fulfillment.

The role partners with underwriting, closing and production teams to meet deadlines, monitor quality, and deliver an excellent borrower experience while upholding regulatory and internal policy standards.