Bilingual Mortgage Call Center Associate

MidFirst Bank - Default; Oklahoma City (OK); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Monthly incentives

Flexible schedules

Bilingual $2/hr premium

On-the-job training

Friendly atmosphere

Job summary

Midland Mortgage, a division of MidFirst Bank, is seeking a Bilingual Mortgage Call Center Associate for its on-site Oklahoma City location. You will handle both inbound and outbound calls related to mortgage servicing, guiding customers through payments, documents, escrow, and payoff inquiries with empathy and accuracy.

The role offers training, a customer-focused team environment, and opportunities for advancement.

Qualifications

• Minimum 1 year of customer service experience in a fast-paced environment.
• Strong communication and problem-solving abilities.
• Attention to detail and accuracy in documentation.

Responsibilities

• Handle inbound and outbound calls for mortgage servicing customers.
• Provide information on payments, escrow, documents, and payoff questions.
• Ensure regulatory compliance and deliver empathetic, professional service.
• Document interactions and escalate complex issues as needed.

Skills

Customer service

Problem solving

Attention to detail

Education

High School diploma or equivalent

Job description

Bilingual Mortgage Call Center Associate

Job Category : Mortgage Servicing

Requisition Number : MORTG005499

• Posted : October 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Position Summary (What Will You Do?)

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented contact center environment. The Contact Center Agent will provide telephone support to Midland Mortgage customers related to the servicing of their mortgage loan accounts via both inbound and outbound telephone interactions. Customer inquiries addressed involve, but are not limited to, accepting payments, providing documents, answering questions related to mortgage verification, escrow, payoff, property damage claims, and helping borrowers with past due accounts find solutions to remain in their homes and avoid foreclosure. All interactions must meet regulatory compliance standards, while actively managing the customer experience by demonstrating empathy, patience and professionalism.

Reasons to Join Our Team

• In addition to base pay, this position is eligible for monthly performance-based incentive bonuses.
• Various available full and part-time work schedules within our business hours of 8AM-7PM Monday-Friday and 9AM-1PM Saturday. Must be available to work one Saturday 9AM-1PM per month.
• Bilingual candidates fluent in both Spanish and English will earn an additional $2 per hour.
• Extensive classroom-style on the job training program in home mortgage servicing operations and communications.
• Friendly business casual atmosphere.

Essential Functions (My day-to-day may look like…)

• Operate within a fast-paced, dynamic call center environment, utilizing advanced telephony systems to address a wide range of customer inquiries and issues as outlined in the position summary.
• Take full ownership of the customer experience, consistently meeting individual and team performance benchmarks aligned with industry-best practices.
• Ensure positive customer experiences by recognizing and responding to emotional cues from customers with compassion and understanding, creating a supportive and reassuring environment, building trust and maintaining composure during challenging interactions.
• Document all communication in compliance with regulatory guidelines, with appropriate escalation of complex cases.

Requirements (What will make me competitive?)

High School diploma or equivalent required (college degree or some college preferred).

• Minimum of 1 year of customer service experience, preferably in a high-volume or fast-paced environment.
• Strong communication, problem-solving abilities, and attention to detail.
• Candidates with previous call center and/or mortgage servicing experience are strongly encouraged to apply.

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

• 1-3 years: Customer Service
• 1-3 years: Loan Counseling
• 1-3 years: Call Center

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.