Bilingual Mortgage Support Agent (Spanish/English)

MidFirst Bank - Default; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Midland Mortgage, a division of MidFirst Bank, operates a customer-centric contact center to service mortgage loans via inbound and outbound calls. You will assist customers with payments, documents, and mortgage-related inquiries while upholding regulatory standards and maintaining a high level of empathy and professionalism.

We offer comprehensive training and a bilingual advantage for Spanish-English speakers, with schedules within our hours and a supportive team environment that emphasizes

Qualifications

• High School diploma or equivalent required (college degree or some college preferred).
• Minimum of 1 year of customer service experience, preferably in a high-volume or fast-paced environment.
• Strong communication, problem-solving abilities, and attention to detail.
• Candidates with previous call center and/or mortgage servicing experience are strongly encouraged to apply.

Responsibilities

• Operate in a fast-paced, dynamic call center environment addressing customer inquiries per the position summary.
• Take full ownership of the customer experience, meeting individual and team performance benchmarks.
• Respond empathetically to emotional cues, provide support, and build trust in challenging interactions.
• Document all communication in compliance with regulatory guidelines and escalate complex cases.

Skills

Customer service

Call center

Communication

Problem-solving

Detail oriented

Bilingual Spanish

Education

High School diploma or equivalent

Some college or college degree

Job description

Midland Mortgage, a division of MidFirst Bank, operates a customer-centric contact center to service mortgage loans via inbound and outbound calls. You will assist customers with payments, documents, and mortgage-related inquiries while upholding regulatory standards and maintaining a high level of empathy and professionalism.

We offer comprehensive training and a bilingual advantage for Spanish-English speakers, with schedules within our hours and a supportive team environment that emphasizes