Bilingual Mortgage Call Center Specialist

MidFirst Bank - Default; Oklahoma City (OK); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Monthly incentives

Flexible schedules

Bilingual $2/hr premium

On-the-job training

Friendly atmosphere

Job summary

Midland Mortgage, a division of MidFirst Bank, is seeking a Bilingual Mortgage Call Center Associate for its on-site Oklahoma City location. You will handle both inbound and outbound calls related to mortgage servicing, guiding customers through payments, documents, escrow, and payoff inquiries with empathy and accuracy.

The role offers training, a customer-focused team environment, and opportunities for advancement.

Qualifications

• Minimum 1 year of customer service experience in a fast-paced environment.
• Strong communication and problem-solving abilities.
• Attention to detail and accuracy in documentation.

Responsibilities

• Handle inbound and outbound calls for mortgage servicing customers.
• Provide information on payments, escrow, documents, and payoff questions.
• Ensure regulatory compliance and deliver empathetic, professional service.
• Document interactions and escalate complex issues as needed.

Skills

Customer service

Problem solving

Attention to detail

Education

High School diploma or equivalent

Job description

Midland Mortgage, a division of MidFirst Bank, is seeking a Bilingual Mortgage Call Center Associate for its on-site Oklahoma City location. You will handle both inbound and outbound calls related to mortgage servicing, guiding customers through payments, documents, escrow, and payoff inquiries with empathy and accuracy.

The role offers training, a customer-focused team environment, and opportunities for advancement.