Mortgage Administrative Assistant: Growth & Support

CrossCountry Mortgage, LLC; Franklin (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Short-term disability

EAP

Wellness program

Job summary

CrossCountry Mortgage, LLC is hiring an Administrative Assistant to support back‑office operations and ensure compliance with company policies. This role serves as a key contact for operational questions and helps the team run efficiently.

The ideal candidate will have at least 3 years of administrative experience, strong Microsoft Office skills, and excellent customer service and communication abilities. Banking or mortgage experience is a plus.

Qualifications

• High School diploma or equivalent.
• Minimum 3 years’ experience in an administrative support role.
• Proficiency in Microsoft Office.
• Previous banking, financial services, or mortgage experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Type, format and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record keeping and filing systems for the team.
• Maintain a calendar and contact database, schedule appointments, and arrange meetings for an assigned work group.
• Perform administrative duties specific to department such as research, updating databases, and preparing collateral materials for mass mailings.
• Complete expense reports and reconcile receipts for a designated work group.
• Manage inbound and outbound mail.
• Answer phone inquiries, research and resolve problems requiring knowledge of department policies and procedures.

Skills

Customer service

Communication skills

Administrative support

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

CrossCountry Mortgage, LLC is hiring an Administrative Assistant to support back‑office operations and ensure compliance with company policies. This role serves as a key contact for operational questions and helps the team run efficiently.

The ideal candidate will have at least 3 years of administrative experience, strong Microsoft Office skills, and excellent customer service and communication abilities. Banking or mortgage experience is a plus.