Executive Support Associate

crosscountrymortgage; Seattle (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking an Administrative Assistant in the Seattle area to provide back-office support and handle operational tasks. The role ensures compliance with company policies and acts as a contact for operational questions.

The position involves calendar management, correspondence handling, travel arrangements, and maintaining CRM data. A High School diploma and mortgage industry exposure are preferred, with opportunities for cross-training across departments.

Qualifications

• High School diploma or equivalent.
• Previous banking, financial services, or mortgage experience, preferred.
• Excellent communication skills.
• Excellent time management and organization skills.
• Willing to cross-train in various departments.
• Proficient in Microsoft Office.

Responsibilities

• Manage branch manager's calendars; schedule meetings via Teams, Zoom, and Outlook.
• Manage emails, letters, packages, phone calls and other correspondence.
• Arrange travel and reservations as needed.
• Independently create clear, accurate emails that reflect the organization's brand, reflecting professionalism.
• Use spreadsheets and relational databases to keep management and teams informed on clients and deals.
• Conduct research, update databases/CRM, and track follow-up tasks.

Skills

Communication skills

Microsoft Office

Time management

Organization skills

Cross-training

Education

High School diploma or equivalent

Tools

Spreadsheets

Relational databases

CRM systems

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package:

• medical
• dental
• vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

Position Overview:

The Administrative Assistant is responsible for providing back-office administrative support and handling various operational functions to ensure efficient operations. The Administrative Assistant assists in ensuring compliance with company policies and procedures and acts as a key contact regarding operational questions.

Job Responsibilities:

• Manage branch manager's calendars; schedule a variety of business meetings via platforms such as Teams, Zoom, and Outlook.
• Manage emails, letters, packages, phone calls and other forms of correspondence.
• Arrange travel and reservations as needed.
• Independently create clear, accurate, and grammatically correct emails that reflect the organization's brand, maintain professionalism, and effectively communicate key information to diverse audiences.
• Use various software applications such as spreadsheets and relational databases to keep management and teams informed on clients and deals.
• Perform administrative duties such as conducting research, updating databases/CRM, and tracking tasks for follow-up.
• Facilitate office management activities, including vendor coordination, supply management, and facility-related needs.
• Assist branches with onboarding and offboarding procedures.
• Complete expense reports and reconcile receipts.
• Perform various personnel administration tasks, as needed.
• Cross-train in various departments.

Qualifications and Skills:

• High School diploma or equivalent.
• Previous banking, financial services, or mortgage experience, preferred.
• Excellent communication skills.
• Excellent time management and organization skills.
• Willing to cross-train in various departments.
• Proficient in Microsoft Office.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.