Mortgage Admin & Branch Ops (Onsite)

TEKsystems; Moses Lake (WA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Paid time off

Onsite work

Job summary

TEKsystems is seeking a detail-oriented Mortgage Administrative Assistant II to support daily branch operations in Moses Lake, WA. The role involves processing loan files accurately and providing administrative support to processors, branch leadership, and customers.

The ideal candidate has 1–3+ years of admin experience in mortgage/financial services, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• 1–3+ years of administrative assistant experience, preferably in mortgage, banking, lending, or financial services.
• Strong understanding of mortgage documentation and loan processing workflows.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent customer service and interpersonal communication skills.
• Strong written and verbal communication with high attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Self-motivation with strong organizational skills and proactive problem-solving.
• Ability to type 60–70 WPM.
• Professional demeanor with handling confidential information.

Responsibilities

• Provide administrative and clerical support to Mortgage Processors and Branch Leadership.
• Assist with gathering and ordering loan-related documentation (insurance, appraisals, title and escrow documents, 4506s, LDP/GSAs, CAIVRs, bond program items).
• Print, prepare, and mail disclosure packages and loan-related correspondence.
• Follow up with escrow companies and third-party vendors regarding trailing documents and outstanding items.
• Audit loan files for accuracy, completeness, and compliance requirements.
• Assist with file reconciliation, cancellations, and maintaining records per policy.
• Answer incoming calls and provide professional customer service while directing inquiries.
• Sort, distribute, and track incoming mail and packages; prepare mailings and branch communications.
• Monitor office supplies and place orders; assist with basic IT coordination and general office duties.
• Create meeting materials, reports, presentations, and marketing deliverables; coordinate meetings and events.

Skills

Administrative support

Customer service

Attention to detail

Written & verbal communication

Time management

Typing speed 60–70 WPM

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

TEKsystems is seeking a detail-oriented Mortgage Administrative Assistant II to support daily branch operations in Moses Lake, WA. The role involves processing loan files accurately and providing administrative support to processors, branch leadership, and customers.

The ideal candidate has 1–3+ years of admin experience in mortgage/financial services, strong organizational skills, and proficiency in Microsoft Office.