Mortgage Admin Assistant

TEKsystems; Moses Lake (WA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Paid time off

Onsite work

Job summary

TEKsystems is seeking a detail-oriented Mortgage Administrative Assistant II to support daily branch operations in Moses Lake, WA. The role involves processing loan files accurately and providing administrative support to processors, branch leadership, and customers.

The ideal candidate has 1–3+ years of admin experience in mortgage/financial services, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• 1–3+ years of administrative assistant experience, preferably in mortgage, banking, lending, or financial services.
• Strong understanding of mortgage documentation and loan processing workflows.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent customer service and interpersonal communication skills.
• Strong written and verbal communication with high attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Self-motivation with strong organizational skills and proactive problem-solving.
• Ability to type 60–70 WPM.
• Professional demeanor with handling confidential information.

Responsibilities

• Provide administrative and clerical support to Mortgage Processors and Branch Leadership.
• Assist with gathering and ordering loan-related documentation (insurance, appraisals, title and escrow documents, 4506s, LDP/GSAs, CAIVRs, bond program items).
• Print, prepare, and mail disclosure packages and loan-related correspondence.
• Follow up with escrow companies and third-party vendors regarding trailing documents and outstanding items.
• Audit loan files for accuracy, completeness, and compliance requirements.
• Assist with file reconciliation, cancellations, and maintaining records per policy.
• Answer incoming calls and provide professional customer service while directing inquiries.
• Sort, distribute, and track incoming mail and packages; prepare mailings and branch communications.
• Monitor office supplies and place orders; assist with basic IT coordination and general office duties.
• Create meeting materials, reports, presentations, and marketing deliverables; coordinate meetings and events.

Skills

Administrative support

Customer service

Attention to detail

Written & verbal communication

Time management

Typing speed 60–70 WPM

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We are seeking a detail-oriented and customer-focused Mortgage Administrative Assistant II to support daily branch operations in a fast-paced mortgage lending environment. This position plays a key role in ensuring loan files are processed accurately and efficiently while providing administrative support to processors, branch leadership, and customers.

The ideal candidate will have prior administrative experience within the mortgage, banking, or financial services industry, possess strong organizational skills, and thrive in a collaborative office setting.

Key Responsibilities

• Provide administrative and clerical support to Mortgage Processors and Branch Leadership.
• Assist with gathering and ordering loan-related documentation, including insurance, appraisals, title and escrow documents, 4506s, LDP/GSAs, CAIVRs, bond program items, and other supporting documents.
• Print, prepare, and mail disclosure packages and loan-related correspondence.
• Follow up with escrow companies and third-party vendors regarding trailing documents and outstanding items.
• Audit loan files for accuracy, completeness, and compliance requirements.
• Assist with file reconciliation, cancellations, and maintaining records according to company policies.
• Answer incoming phone calls and provide professional customer service while directing inquiries appropriately.
• Sort, distribute, and track incoming mail and packages.
• Prepare mailings and other branch communications as needed.
• Monitor and maintain office supply inventory, placing orders when necessary.
• Assist with basic office technology troubleshooting and coordinate with the IT Help Desk.
• Perform general office duties including filing, scanning, copying, faxing, and document management.
• Create meeting materials, reports, presentations, and marketing deliverables.
• Coordinate meetings, events, and conferences with internal teams and external partners.
• Monitor and reconcile appraisal and credit report invoice discrepancies.
• Draft and distribute correspondence, memos, and other business communications.
• Maintain a clean, organized, and professional office environment.
• Create and update forms, processes, and documentation to improve branch efficiency.

Required Qualifications

• 1-3+ years of administrative assistant experience, preferably within mortgage, banking, lending, or financial services.
• Strong understanding of mortgage documentation and loan processing workflows.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent customer service and interpersonal communication skills.
• Strong written and verbal communication abilities with a high attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Self‑motivated with strong organizational skills and a proactive approach to problem‑solving.
• Ability to type 60‑70 WPM.
• Professional demeanor with the ability to handle confidential information.

Preferred Qualifications

• Previous experience supporting a mortgage branch, loan processing team, or financial services office.
• Experience reviewing loan files and coordinating with title, escrow, and appraisal vendors.
• Familiarity with mortgage compliance documentation and lending terminology.

What We’re Looking For

• Highly organized and detail-oriented professional
• Strong customer service mindset
• Team player who enjoys supporting multiple departments
• Comfortable managing competing priorities
• Reliable, adaptable, and able to work independently

Work Environment

• Fully onsite position, Monday through Friday
• Professional office environment
• Must be comfortable moving throughout the office and performing occasional light administrative support tasks

Top Skills

• Mortgage Administration
• Administrative Support
• Customer Service
• Microsoft Office Suite
• Written & Verbal Communication
• Data Entry & Documentation Management

This is a great opportunity for an administrative professional with mortgage industry experience who enjoys supporting branch operations and contributing to a positive customer experience.

Job Type & Location

This is a Contract position based out of Moses Lake, WA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Moses Lake,WA.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.