Morning Server (Chaz on the Plaza)

103 - Raphael Hotel - Autograph Collection; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

103 - Raphael Hotel - Autograph Collection in Kansas City is seeking a Restaurant Server to provide courteous, high-quality service. You will take food and beverage orders, serve alcoholic and non-alcoholic drinks, and assist guests with the bill using the POS system.

Requirements include a high school diploma or equivalent and English fluency; alcohol service training is a plus. Positions available both full-time and part-time with a varied schedule including evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent; hospitality experience a plus.
• English fluency required.
• Certification/training in liquor, wine and food service a PLUS.
• Ability to input and access information in computers.
• Willing and able to work varied schedule including evenings, weekends and holidays.
• Full- and part-time positions available.
• Willing and able to stand/walk for entire shift.
• Basic reading, writing and math skills.

Responsibilities

• Greet guests with a smile and provide friendly service.
• Know menus and specials well; communicate them to guests.
• Check ID and serve alcoholic beverages per laws and regulations.
• Maintain cleanliness and sanitation of service areas and bar.
• Take orders quickly and accurately from guests.
• Accommodate guest requests and offer alternatives as needed.
• Ensure guests enjoy their meals and address any issues.
• Handle payments using the POS system and process transactions.
• Clear and reset tables; perform opening and closing duties.
• Perform any other duties as requested by management.

Skills

English fluency

Cash handling

Customer service

POS system

Team communication

Education

High School diploma or equivalent

Tools

POS system

Job description

Description

Servers at Chaz on the Plaza at The Raphael Hotel are responsible for providing the highest quality of service to guests in an efficient and courteous manner. The Restaurant Server will take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables courteously and efficiently. They will collect payments and assist in keeping the area and equipment clean.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees with a smile.
• Have a thorough knowledge of menus and specials in restaurant.
• Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
• Monitor cleanliness and proper sanitation of service bar, bar tables, stations and service areas.
• Quickly and accurately take guest orders.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Ensure guests are enjoying their meals and take action to correct any problems.
• Accurately prepare meal checks and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift, cards room credits and vouchers.
• Clear clean and reset tables as needed.
• Perform opening and closing procedures.
• Perform any other duties as requested by management.

Requirements

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field a PLUS.
• English fluency required
• Certification of previous training in liquor, wine and food service a PLUS
• Ability to input and access information in computers.
• Must be willing and have the ability to work a varied schedule that may include evenings, weekends and holidays
• Full- and part-time positions available.
• Willing and able to stand/walk for entire shift if needed
• Possess basic reading, writing and math skills