Member Service Representative - Overnight

Crunch, LLC; Nashua (NH); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Crunch, LLC is seeking a front desk associate for evening and overnight shifts at our Nashua club. You will greet members, sell memberships, and handle check-ins using club software.

The role requires fluent English, strong reading/writing, and solid computer skills. You will answer phones, share event information, process payments, and maintain a welcoming atmosphere for all guests.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills.

Responsibilities

• Membership sales.
• Work 10pm–6am.
• Greet members and guests warmly at check-out.
• Check in members and guests per procedures.
• Manage messages on club software at check-in.
• Answer phones courteously and professionally.
• Inform members and guests about special events.
• Maintain a welcoming club atmosphere.
• Forward member requests to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services (e.g., tanning).
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep a clean, organized work area.
• Assist with projects as directed by management.
• Follow policies and the Employee Handbook.
• Perform opening and closing duties.

Skills

Fluent English

Reading & writing skills

Computer skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Ability to work 10pm until 6am
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings